Moto Z Force Droid extreme battery drain since Oreo update

[Looneyman]

Recently, my Moto Z Force Droid finally received the long promised 8.0 Oreo update. And, like many, many others, Oreo has rendered my Z Force phone basiclly useless due to a ridiculously fast battery drain, even when the phone is sitting idle with the screen off. Just a week or so ago, before the trainwreck that is Android 8, the battery would last in standby mode for days, and would easily last an entire day of my "normal" amount of use. Now, when idle with the screen off the battery drains from 100% to 0 in less than seven hours, and if I actually try to use the phone the battery life drops to under two hours. This is unacceptable.  Personally, I think it's time for Lenovo and Verizon to step up and admit they totally messed things  up with this update, and either release a downgrade back to Android 7, or, if the rumors are true that the Oreo update did in fact damage these phones, replace all affected Moto Z Force Droids free of charge.

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[orjhawk]

My Droid z-force is now a piece of junk after the Oreo update.  The battery life is now a joke.  I have to carry the original charger with me everywhere I go.  And, the problem is getting worse.

I did not want, need, or request this update.  I rejected it repeatedly.  You then forced Oreo onto my phone (that I own) against my wishes.

I have posted here, but received no helpful information.  All apps are up to date, no damage, original charger used, average-heavy user.  This WAS a great phone, one of the best I have owned.  You made it junk.  And then you don't offer any helpful solutions or even admit there is an issue.  My battery life issues started immediately after you forced the Oreo update onto my phone.  I used to get a full day routinely.  Immediately after Oreo, I now get 2 to 4 hrs.  The battery life races to zero.  No apps are listed as major culprits.  I keep the screen as dim as I can.

You have ruined my phone that I own.  Post after post here (and on Motorola/Lenovo's forum) say the same thing.  Yet, you continue to respond with ridiculous responses about how you care, and then ask inane questions with no help or solutions.  This is a classic run-around, and it is insulting.

Other than security updates (which are understood), why do you force these updates on us when we don't want them, don't need them, and do not request them? In fact, many of us do NOT want them because we have had so many experiences just like this one whereby such updates render good, working, expensive, phones that WE OWN useless.  This seems to happen about every 2 years.  You and/or the manufacturers are ruining devices that we purchased.  Even Microsoft doesn't do this. This is shameful and should be illegal.  

We, your customers, have NO say in what you do to OUR devices. Please explain how you feel this is a fair and reasonable practice.

[KevinARigney]

I echo that sentiment. About time we get compensation.

[alans_vzw]

orjhawk, I do regret to hear about your negative battery life experience after the recent Oreo software update. I'll do my best to help and can imagine your level of frustration. I couldn't live off of 2 to 4 hours on one charge either. The software is developed in partnership by Google and Motorola. Verizon Wireless has no say in the user interface layout or the changes made. We only test the software to ensure it doesn't impact your overall Verizon service for calls, text and data.

I appreciate the feedback and the steps taken thus far. I apologize your last statement didn't receive a response. When issues like this arise, we simply take the feedback from customers and make the manufacturer aware of the situation so they can patch any known issues. No carrier can prevent negative impacts like this from taking place. The best recommendation I can provide is to attempt a Software Repair via our Software Repair Assistant at the link attached. I would strongly recommend simply setting up the phone as new and not restoring any type of backup to the phone for testing purposes. https://www.verizonwireless.com/support/knowledge-base-209216/

If the battery issues still persist, please let us know and we'll be sure to provide you with our utmost attention so you get some type of resolution. What we guarantee is our network, Verizon Wireless can't prevent software updates from impacting all devices in a negative way. In our Disclaimer of Warranties, we do not warrant that your wireless device will work perfectly or will not need occasional upgrades or modifications, or that it will not be negatively affected by network-related modifications, upgrades or similar activity. Our goal will always be to help you troubleshoot the issue, submit the necessary feedback to Motorola and replace the phone under warranty if needed. This is the reasonable and expected practice of any major wireless carrier. I hope this information clears up the details and helps going forward.

Alan_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[JAMCOL80]

I am having the same issues as described in this and all the other threads related to this issue. I am strongly considering moving my 7 lines to another company.

[ohbaby]

You might as well get ready to move. Their solution is that they will require you give them more money to get another warranty. Then they will send you the same phone in the mail with the same problems. Genius.

[lorenzop_vzw]

Chandler44, this is certainly not the type of experience that we want you to have, and we are committed to working with you to finding a solution. Please check your inbox for a Private Message.

LorenzoP_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[lorenzop_vzw]

KevinARigney, I can certainly understand your sentiment about your phone's quality of life being impacted in regard to battery performance. Let's work together towards a resolution. Please check your inbox for a Private Message.

LorenzoP_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[gstallings5119]

My husband and I also have the Moto z force and are experiencing these issues!

[vzw_customer_support]

As a consumer myself I understand how important it is to have a reliable device. I am happy to provide assistance. Based on feedback, these steps have been the most effective:

    

Please complete a Factory Data Reset, without restoring any apps, content or inserting any SD Cards into the device; followed by the re-calibrating process (see below). Once both are completed test the device for 72 hours and confirm battery life with MVD.

Re-calibrate the battery
Press and hold the power button until the phone reboots (10secs)
Plug phone into the OEM Turbo charger
Allow phone to charge to 100% (leave on the charger overnight).

If the behavior persists please provide screenshots of the entire Battery screen. (Settings > Battery > Usage Details)

Please let us know if this resolves your concern.

Melissa_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[palomad_vzw]

We know having a working device is important, and we want to address this issue properly. We want to gather more details. What specific issues is the phone experiencing? When did this problem start?

palomad_vzw

[MSBNEB]

So I got an update this morning and decided to install it right away (couldn't get much worse than what I already had). I was pretty hopeful at first that it was at least a slight improvement. My battery life after the update showed an estimate of 4 hours - before this update, the estimates had been more in the one hour range. I was able to take it off the charger and use it for a while and battery life seemed to be dropping quite a bit slower than it was yesterday (but still nothing close to what it was before Oreo). Then my phone hit around 65% and shut down saying it had no battery. Plugged it back in to the (original) charger and within a few seconds it showed 64%. So... slightly better but still pretty bad and still randomly shutting down. Looking forward to black friday deals on phones.

[lorenb_vzw]

We are glad to hear there was some improvement with this latest update. However, like you we do want you to be able to enjoy your phone without the cord. After an update, the best way to ensure that your battery is working normally is to re-calibrate. Simply follow these steps:

Press and hold the power button until the phone reboots (10secs)

Plug phone into the OEM Turbo charger

Allow phone to charge to 100% (leave on the charger overnight).

With holiday deals around the corner I know that customers are anxious to see what will be available. Be one of the first to know by watching for updates at 2018 Black Friday Deals, Sales, Promos, & Offers | Verizon Wireless.

LorenB_VZW

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  If my response answered your question please click the _Correct Answer_ button under my response registry . This ensures others can benefit from our conversation. Thanks in advance for your help with this!! 

[posies]

Are you kidding me? After 30 pages of the same problem that happened right after Oreo, all on the same phone, same symptoms, sometimes multiple phone in the same family, you are still telling people to recalibrate and wipe it and start fresh?! It doesn't work!!! Verizon and Motorola broke our phones and won't fix it! Stop patronizing us and get a fix. We were told months ago that you were aware of the problem and working on it but still not fixing it! My phone works great to play games on, as long as it's in airplane mode! So basically it's a game brick. Shuts down randomly, no mater ter hmany times I reset, recalibrate or wipe it. Fix the phone or find a way for us to roll it back to nugget!

[vzw_customer_support]

posies, I understand your concern with making sure you have a working phone. I am here to assist. I have sent you a private message for further assistance with this issue.

Justin_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[imprz23]

I want to ask this question as clear as possible. Here I go...

The Problem:

After Oreo 8.0 update my Moto z play's battery gets drained within 3-6 hours of light usage.

What I have tried but did not make a difference:

Factory reset x2

Battery re-calibration

Having no third party apps

My simple question:

Has Verizon found a solution to the battery being drained within hours of light phone usage? (Yes/No)

[MSBNEB]

LorenB_VZW - battery recalibration made no difference. If anything it's getting worse. Yesterday my phone shut down at least 4 times... it pops up the message that says it's shutting down because it has no battery, but after I leave it on the charge for maybe 30-60 seconds it will show very close to the percentage the battery was before it shut down (in some case yesterday, close to 90%). Has anyone in support tried to recreate this problem? It seems like it would be VERY easy to if you were using this phone as your every day phone and you were a moderate to heavy user. It's quite frustrating to have SO MANY people reporting it with no solution! I basically have to carry a charging pack with me everywhere I go now!

[vzw_customer_support]

MSBNEB, I can certainly understand the importance of having a working device and with a battery that will not hold a charge is certainly alarming. Are you using a functioning charger/cable in a known working outlet? Is there physical damage to the device? What happens if you place your device in safe mode? This will allow you to test the device and application functionality. For instructions on how to place your device into safe mode, please click on the following link here and provide us with your results: http://spr.ly/6583EDIhF.

KevinM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[MSBNEB]

KevinM_VZW - Safe mode did NOTHING! I powered up in safe mode, battery showed 79%. Started to type a text and it dropped to 78%. I literally got maybe 10 words typed in before it popped up saying I had 0% battery and the phone shut down. This is the ONLY thing I tried to do after powering up in safe  mode! Plugged it right back in (yes, in a perfectly working outlet and with the original in the box charger) and after about 30 seconds it shows 76% battery percentage. My phone has been in a protective case the entire time I have owned it and has not had any damage. Do you really think that the hundreds of people reporting this problem all just suddenly had damage or bad outlets at the same time? I've attached one screen shot that shows some of the crazy drops in battery that I see ALL. THE. TIME.

I'll ask again - has ANYONE in support made ANY attempt to recreate this problem?? It doesn't seem like it would be too difficult...

[vzw_customer_support]

I do appreciate all that you have done Msbneb. I understand that having a battery that drains quickly can be annoying. We want to do everything we can to help. Since you have tested the device on safe mode then the next step would be to factory reset your phone. http://spr.ly/6588EEAW0 Please make sure that you back up all your information which is stated in "media" in the article.  When your phone comes back on do not add you Gmail or install your apps for the day. This will help us better determine if it was an app that was giving you the issue. Please let us know your results. 

Amber_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[MSBNEB]

I should add that the screenshot I attached was captured after my phone had basically been sitting idle while I was visiting a friend across town. I might have glanced at the time once or twice, but I was not actively using my phone during this two hour span.

[FREEKCJ]

283 comments and several threads started years ago about battery draining and yet ZERO solution? I've had my Moto Z Droid for just about 2 years and have had trouble since a year in with it draining the battery quickly. Today, after I just installed a "security update" last night it went from 43% to shutting down in seconds. It's on the charger now and I can see the battery usage status and it looks like the Cliffs of Dover - slowing going down then WHOOSH right to the bottom. How? Why? No answers.

Iv'e done everything they say to do to try and fix the problem to no avail. I want to get a new (or used) phone and stay with Android, but I'm afraid of this same thing happening to my next phone.

No help from support, just the same stupid answers. They don't really care, just want your $$.