Moto Z Force droids, Battery life is no longer since last update.
rpebner
Newbie

I have two Moto z force droids and ever since the last update both phones batteries only last about 7 hours if we just let them sit there and do nothing with them. if we use them we literally have to plug them into the chargers.  I'm [removed] I paid a lot of money for these and they are about 12 months old and now they are pretty much just paperweights. One started about about a month ago just rebooting itself over and over again couldn't use it. this 7.1.1 update obviously is designed to make us have to buy new phones and honestly ive been with verizon for about 15 years and if I have to buy new phones this soon I'm changing carriers.  this is ridiculus.  I wan't to know when this is getting fixed and don't tell me to check my apps, I have disabled all the apps and the only thing draining the battery is the Screen, android system, phone Idle and android os  1% each and I'm down to 62% battery in 1.5 hours. just sitting here next to me idle.

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26 Replies
TERSAN31
Newbie

My Droid is doing the same as all these others.  I got rid of my landline so now it's like I have NO PHONE.  Yes, all my apps are up to date.  Yes, I checked all the other things you mentioned.  It shuts down even with 80% charge, just randomly.  It won't turn back on.  When It does, it's charged to 99%!  It's worthless to me as it is.  I hadn't made the connection to the last update until I read everyone else's responses.  I'm within five  months of having this brick paid for, so what do I do until then?  And you might not thing it's anything, but I was  up to level 656 on a match-3 game, and when I finally got the phone to come back on, my game account had been replaced with some Korean person's and my game was GONE.  I might pay this brick off and get a TracFone.  They seem to be cheaper and more reliable.  Tell me, what am I supposed to do?  Seriously.  Don't tell me to check everything, as apparently from reading everyone's responses, that's not the issue.  I'm very unhappy because now I have NO PHONE.

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vzw_customer_support
Customer Service Rep

We understand that these issues are frustrating and we can provide as much help as needed. We can look at replacement options if the device has no physical or liquid damage and is within 1 year manufacturer warranty, however we'll need to do troubleshooting to be able to do this. If the device has damage or it's outside of the 1 year manufacturer warranty, it can be replaced if you have Total Mobile Protection. Please let us know if any of these two apply and if you'll like to continue troubleshooting. 

Abraham_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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PKS1963
Newbie

Add my name to the list of proud owners of a $650 landline. I have EXACTLY the same problem as everyone else. Phone on charger says 100%... unplug it and it dies within seconds... restarts at 1% and shuts down... plug into charger and it starts at about 80%

If you ask me, it seems like a reporting problem. The OS seems to have a problem knowing how much power the battery has left. It's all over the place. You can't tell me programers don't know what's causing this.

I just wish customer service would be honest and tell us where the problem lies and who to complain to. Is it Verizon, Motorola or Android (Google). But they won't... they'll just pretend to try to "solve" the problem by asking a bunch of stupid question. The truth is, boys and girls... they know all about this issue.

Note to Verizon customer service: DO NOT REPLY TO THIS NOTE ASKING ME IF I HAVE TRIED PUTTING MY PHONE IN SAFE MODE OR I WILL LOSE IT. Read this (ad dozens of other) threads before you comment. The problem is an OS problem and can only be fixed with an OS update.

For sure I will never buy another Motorola... but based on the lack of Verizon's interest in this problem I will likely be looking at other carriers. Unfortunately, I still owe about $200 on this useless phone.

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DOUBLETTRAINING
Enthusiast - Level 1

I totally agree. Not only does my battery life now suck (literally), notifications are repeating themselves, even after they've been dismissed. Phone is constantly chirping, all applications notification settings were turned on. I've turned off the majority of them, leaving the normal ones, and battery still disappears. what the heck happened? my icons are now smaller and "left justified" on each screen as well. my talk to me while driving feature won't work. I pay a LOT of money for this wireless "service" and am quite frustrated with the level of incompetency I experience whenever there is an issue (which seems to be whenever there is an update). To save Verizon the routine: no, there is no damage to my phone. no, no liquid has come in contact with it. Yes, I have tried a different charger.

vzw_customer_support
Customer Service Rep

It's imperative that your phone gives you the performance and operation that you expect, DOUBLETTRAINING. I know you have a number of issues and I'd like to address each. Regarding the battery life, are all apps and the operating system up to date? You can check for updates to apps by going to the Play Store, menu icon in top left, my apps and games and tap "update all" if available. For the operating system, go to settings, system updates and "check for system updates". If an update is available then please download and apply it. Which apps are having the issues with notifications? Regarding your icons appearing smaller, go to settings, display and "display size" to configure. Lastly, which driving feature are you referring to exactly?

Ryan_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Krehetin
Enthusiast - Level 2

You are lucky!!! 7 hours, I wish! My phone/battery dies the second I touch it. I was at 100% and took 1 picture on my vacation and the phone immediately died. I charged the phone again and answered a couple of texts, phone died again. I was on vacation and when the phone died, I couldn't get back to my hotel. No Uber, no directions to walk. It was terrible. I'm aggravated. I re calibrated the battery a bunch of times, still isn't working

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vzw_customer_support
Customer Service Rep

This short of a battery life is definitely concerning, Krehetin. We want to help you get the most out of your phone. When did the issue start? Are all your apps and software up to date? Is there any physical or liquid damage with your device?

Nicole_VZW
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Krehetin
Enthusiast - Level 2

8.0 is when it started. My phone has no damage. Everything is up to date. And this happened because it the update.

vzw_customer_support
Customer Service Rep

I appreciate the details, Krehetin. I know how important it is to have a reliable working device. Let's run some more tests and look into this further. Can you please start your device in Safe Mode, and then test battery life length? Here is a link on how to perform this step: http://spr.ly/6580DoRkQ . I would like to compare if the battery length improves while in Safe Mode. 

 

 

Marshall_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Krehetin
Enthusiast - Level 2

I've already done that.. Safe mode makes no difference

On Thu, Jul 5, 2018, 9:30 PM vzw_customer_support <

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vzw_customer_support
Customer Service Rep

Thank you for what you've done on your end, Krehetin. I am confident that we are going to resolve the battery issue your device has. Please run a device health check on your device. This link provides the instructions you need. https://www.verizonwireless.com/support/knowledge-base-206364/ Please let us know what the battery issue was and if it was resolved after following the steps that were provided .

-Jacob_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Krehetin
Enthusiast - Level 2

And I also had to go buy an extra device to charge the phone on the go for 100 bucks. So I could turn my phone on for a couple of minutes

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MARVAN65
Enthusiast - Level 2

I am having the same problem. My phone battery used to last 48 hours, but for the past five days since the upgrade to 8.0 it has only lasted 20-22 hours.

I have restarted several times, including in safe mode, and the problem persists. During Safe Mode, the battery still drained quickly. My battery usage details has consistently said "System" (Android OS) and "Phone Idle" as the top culprits for battery usage.

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vzw_customer_support
Customer Service Rep

We are on the right path, MARVAN65. I appreciate the clues you've included. What are your results when using the Device Health Check that's in the My Verizon app? 
Here's how to run it:
 https://www.verizonwireless.com/support/knowledge-base-206364/
We're mainly interested in the Battery portion. 

 



David_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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MARVAN65
Enthusiast - Level 2

The only alerts in the battery section were screen timeout and location services. I adjusted the screen timeout to be a little shorter, but my screen usages was never the problem. 33% of the battery drained while I was asleep and my phone was sitting idle.

I limited a few apps that had location services; and only left those where it's important.

All other portions showed now issue, including "Apps draining battery" and "Apps delaying sleep mode".

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vzw_customer_support
Customer Service Rep

MARVAN65, I appreciate the information you provided. I rely on my phone's battery to last as long as the manufacturer says it does. I am confident that we can get the battery issue your phone is having resolved. What software version does your device have? Settings > About phone > Android Version. Are all of your applications up to date?

Jacob_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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MARVAN65
Enthusiast - Level 2

Android version 8.0.0, security patch level May 1, 2018. That is when the problem started. This version was updated June 21, 2018.

All apps are up to date.

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vzw_customer_support
Customer Service Rep

MARVAN65, thank you for sharing those additional details regarding the latest software version that's currently installed on your device. We understand that the overall battery life is a concern for you and we're confident that we can get to the bottom of this.

 

In review of the Moto Z Force Droid, we're showing that the battery can support up to 29 hours of usage time. In an earlier message, you had stated that the battery is currently averaging 20 - 22 hours so this is not too far off. From your device, if you to go Settings > Battery, can you describe what you see listed here? Which apps are using the most battery power?

 

Samantha_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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MARVAN65
Enthusiast - Level 2

System 51% (24% used by Android OS)

Phone Idle 19% (18h 39 m)

Apps 12%

That was the breakdown for 19 hours of use, with 1 hr 51 mins (9%) battery left. That is consistent every day now since the 8.0 software update.

This represents over 50% reduction in battery life from the previous 1.5 years of owning my phone. I have been explaining this issue in every single post here. The 8.0 update is certainly the culprit. I'm looking for a solution. Please.

MARVAN65
Enthusiast - Level 2

OCLS27.76-69-4

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