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I have two Moto z force droids and ever since the last update both phones batteries only last about 7 hours if we just let them sit there and do nothing with them. if we use them we literally have to plug them into the chargers. I'm [removed] I paid a lot of money for these and they are about 12 months old and now they are pretty much just paperweights. One started about about a month ago just rebooting itself over and over again couldn't use it. this 7.1.1 update obviously is designed to make us have to buy new phones and honestly ive been with verizon for about 15 years and if I have to buy new phones this soon I'm changing carriers. this is ridiculus. I wan't to know when this is getting fixed and don't tell me to check my apps, I have disabled all the apps and the only thing draining the battery is the Screen, android system, phone Idle and android os 1% each and I'm down to 62% battery in 1.5 hours. just sitting here next to me idle.
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We always want to see you have the best device experience and I apologize for the frustration this has caused. Does the performance improve while in Safe Mode for a few hours? Here is a link with instructions: https://www.verizonwireless.com/support/knowledge-base-205258/
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Has any more be determined with this issue? Since the latest update on my Droid Force in mid-March (NCLS26.118-23-13-6-5) my battery has randomly drained quickly and the phone just shuts down. It will literally shut down when it has 80+% battery life. It will shut down randomly, when you plug it in or when I try to take a photo, open an app.....in all kinds of cases. The phone now almost always needs to be plugged into power as you never know when it will just shut down. When it shuts down it will not reboot unless it is plugged into power. Rather frustrating for a phone that is only a little over a year old. And, this is not an isolated incident with my phone - there is rampant posting across the Internet about Motorola battery drain and random shut down issues across multiple models.
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Having a fully functional device is important, mmr1310. We do want to make sure that we get this working for you. Have you tried placing your phone into Safe Mode to see if that occurs in Safe Mode? http://spr.ly/6586DbjFk; Are all your apps up to date as well? Any new apps that were not installed on the prior update?
AdamB_VZW
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My phone did same and was replaced under warranty. New phone had been working great until 8.0.0 update 4-4-2018 now battery is not lasting like before. It would barely lose power over night sitting on night stand now it loses between 20 and 40% battery. I am not sure what the update did but it wasn't good for sure. I liked the long life of battery and am now disappointed. I hope someone will come up with a fix that works. I tried the safe mode but nothing works.
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I'm sorry to hear that it doesn't get better with another update. This was a great phone with extended battery life until this whole debacle. Now, its almost a paperweight. It is practically no longer a "mobile" phone as I can't trust it not to be plugged into power as it will randomly shut down even with charge of well over 50%. I've had it shut down with 80%+ charge. Or it will just suddenly drain. It then has to be plugged into power to be rebooted. So much for what was Moto's "latest and greatest" being pushed by Verizon just a year ago. 😞
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Rodeaux, we always want your battery working perfectly. A private message has been sent to you so we can assist you further.
SeanC_VZW
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I am having the same problem. My phone battery used to last 48 hours, but for the past five days since the upgrade to 8.0 it has only lasted 20-22 hours.
I have restarted several times, including in safe mode, and the problem persists. During Safe Mode, the battery still drained quickly. My battery usage details has consistently said "System" (Android OS) and "Phone Idle" as the top culprits for battery usage.
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We are on the right path, MARVAN65. I appreciate the clues you've included. What are your results when using the Device Health Check that's in the My Verizon app?
Here's how to run it:
https://www.verizonwireless.com/support/knowledge-base-206364/
We're mainly interested in the Battery portion.
David_VZW
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The only alerts in the battery section were screen timeout and location services. I adjusted the screen timeout to be a little shorter, but my screen usages was never the problem. 33% of the battery drained while I was asleep and my phone was sitting idle.
I limited a few apps that had location services; and only left those where it's important.
All other portions showed now issue, including "Apps draining battery" and "Apps delaying sleep mode".
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MARVAN65, I appreciate the information you provided. I rely on my phone's battery to last as long as the manufacturer says it does. I am confident that we can get the battery issue your phone is having resolved. What software version does your device have? Settings > About phone > Android Version. Are all of your applications up to date?
Jacob_VZW
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Android version 8.0.0, security patch level May 1, 2018. That is when the problem started. This version was updated June 21, 2018.
All apps are up to date.
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OCLS27.76-69-4
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MARVAN65, thank you for sharing those additional details regarding the latest software version that's currently installed on your device. We understand that the overall battery life is a concern for you and we're confident that we can get to the bottom of this.
In review of the Moto Z Force Droid, we're showing that the battery can support up to 29 hours of usage time. In an earlier message, you had stated that the battery is currently averaging 20 - 22 hours so this is not too far off. From your device, if you to go Settings > Battery, can you describe what you see listed here? Which apps are using the most battery power?
Samantha_VZW
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System 51% (24% used by Android OS)
Phone Idle 19% (18h 39 m)
Apps 12%
That was the breakdown for 19 hours of use, with 1 hr 51 mins (9%) battery left. That is consistent every day now since the 8.0 software update.
This represents over 50% reduction in battery life from the previous 1.5 years of owning my phone. I have been explaining this issue in every single post here. The 8.0 update is certainly the culprit. I'm looking for a solution. Please.
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You are lucky!!! 7 hours, I wish! My phone/battery dies the second I touch it. I was at 100% and took 1 picture on my vacation and the phone immediately died. I charged the phone again and answered a couple of texts, phone died again. I was on vacation and when the phone died, I couldn't get back to my hotel. No Uber, no directions to walk. It was terrible. I'm aggravated. I re calibrated the battery a bunch of times, still isn't working
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And I also had to go buy an extra device to charge the phone on the go for 100 bucks. So I could turn my phone on for a couple of minutes
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This short of a battery life is definitely concerning, Krehetin. We want to help you get the most out of your phone. When did the issue start? Are all your apps and software up to date? Is there any physical or liquid damage with your device?
Nicole_VZW
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8.0 is when it started. My phone has no damage. Everything is up to date. And this happened because it the update.
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I appreciate the details, Krehetin. I know how important it is to have a reliable working device. Let's run some more tests and look into this further. Can you please start your device in Safe Mode, and then test battery life length? Here is a link on how to perform this step: http://spr.ly/6580DoRkQ . I would like to compare if the battery length improves while in Safe Mode.
Marshall_VZW
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I've already done that.. Safe mode makes no difference
On Thu, Jul 5, 2018, 9:30 PM vzw_customer_support <

