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How can I get pictures off of a Moto Z Force when the screen has stopped working after a few months? I have had to purchase a USB-C to USB-A cable in an attempt to retrieve my files, but it will not work without the screen working. Never had a phone that did not come with the required cables for data transfer. Then when I buy the cable it doesn't work. Any suggestions? Thanks
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We want you to be able to retrieve these pictures, CMichael1. Did you save them onto the Verizon Cloud or another cloud service? Have you attempted to use the device in a Verizon Corporate store to transfer the data?
JoshuaT_VZW
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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
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Most likely you have to change the USB connection setting in order to transfer pictures. Unfortunately, that's not so easy when the screen doesn't work.