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I've been connecting for months with no problem. Suddenly I get the following error in my laptop's device manager.
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
Then when I attempt to update the device drive, I get this:
"Windows found driver software for your device but encountered an error while attempting to install it." (Below that) MTP Device
How do I get this resolved?
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We want to be sure you get the assistance you need. May we ask if all software is up to date?
KleoL_VZW
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