This morning, when phone first opened it was to this message:
AP Fastboot Flash Mode (Secure)
Baseband: M8998_20207.117.02.41-01R NNS
Product/Varient: nash XT1789-01 64GB PVT
Serial Number ZY224R6JXJ
CPU: MSM8998 2.1 (0)
UFS: 64GB SAMSUNG KLUCG4J1ED-BOC-1 FV-0200
DRAM: 4GB SKHYNIX LP4x DIE=16Gb M5=06 M6=04 M7=00 M8=11
Console [NULL] = null
Tools Mode Config: DISABLED
Software Status: Official
Connect USB Data Cable
I'm assuming there is software/firmware corruption, and perhaps defective hardware. The local Verizon store claims to have seen this onced in 8 years. It's 17 mo old, and out of warranty. No immediately preceding drops damage.
Can I attempt a reflash on my own with a USB cable? I understand RSD Lite is one tool, and a driver for my ThinkPad. But what file do I flash it with, and from where? Does is make a difference what version of Android would i start with (as in anything that has been used on this phone so far?
Will49, having a properly working phone is a must. I welcome the opportunity to address your inquiry. You can utilize our software repair tool as a way to get your device back to normal function. You'll find the Motorola Software Repair Assistant here: https://www.verizonwireless.com/support/knowledge-base-209216/. If you're still having issues with your device after trying this option, please let us know and we can look into your device replacement options.