My Z2 Force shuts down after being off the charger for less than 10 minutes I have had the phone since May 2018 the screen also goes black as soon as I receive a call so I can't answer it and when I make a call it goes black so I can't use the number pad or hang up
So sorry to hear about the issues with shutdowns on your phone, Shoshot18. Having a working phone at all times is imperative and it's vital that we get to the bottom of this. I know you mentioned completing steps mentioned earlier in this forum but so that we are up to speed, which steps specifically did you complete? Is the software fully up to date? Here's how it can be updated: http://spr.ly/66091HCyl Is there any damage to the phone at all? All are apps up to date? Here's more on how to update apps if needed: http://spr.ly/66001HCym
RyanM_VZW
Thank you for this information. Are you able to upload your personal data to a cloud service such as Verizon Cloud, or export your files and photos to a computer?
PeterP_VZW
I have the same issue with a Droid Turbo. Factory Reset did not help.
I wish there was a simple fix for all of these same/similar issues. Has the phone been dropped or wet at all, since you've had it? (Even slightly) Are you able to take the phone into a store for a hands-on evaluation?
https://www.verizonwireless.com/stores
VanessaS_VZW
i am having the same issue. Any resolution?
momchick The Moto Z2 is an excellent phone, and we want you to enjoy it. Please tell me more about what's going on. Does the phone have any water/physical damage? Is this happening during a specific battery percentage or when opening a specific app? Have you made any recent changes to your phone since the problem started(new app downloads, updates, etc. )? Share details. We are here to help you.
EvelynR_VZW
Amaryella, random shut downs would make phone use near impossible. This is not what we want for your device. Let's try every trick to ensure that your phone is no longer experiencing this. You have provided some great details to guide the way. As you indicated that this began after the recent software update, let's have you use the software repair tool at https://www.verizonwireless.com/support/knowledge-base-209216/. This will help to ensure that the so...
LorenB_VZW
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have seen this same response on Droid Turbos Droid Turbo2s and now on the Zs. It seems to be a brand wide bug.
Never have I seen an answer saying "X is how you fix that issue."
Start a new topic or ask questions in the open forum.
