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MotoZ2Play shutting off constantly. I see many of the same complaints.
CRISNBUD
Newbie
‎10-01-2018 04:50 PM

I have read read read read and read the many complaints re the Moto2Play shutting off. Mine is getting worse each day.

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Re: MotoZ2Play shutting off constantly. I see many of the same complaints.
vzw_customer_support
Customer Service Rep
‎10-03-2018 05:03 PM

Oh my, so sorry to learn of the issues you have experienced with the Moto Z2 Play shutting off, CRISNBUD. I know exactly how important it is for your phone to be fully operational at all times and I'm happy to help out. Is your software up to date? You can check by going to settings, system updates, check for system update. If an update is available, please have it applied. How much available memory is left on the phone? You can check your available memory with these instructions (be sure to check the device storage section): http://spr.ly/6587D4yOz Also, please clear out all cached data with these instructions if you haven't already: http://spr.ly/6588D4yOM

Ryan_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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