MotoZForce Visual Voicemail

I just received a MotoZForceDroid as a replacement phone.  I have everything set up except the Visual Voice mail.  When I attempt to open the visual voicemail app, I get the following message: Setting up Visual Voicemail, then it takes me to the Call Voicemail screen.  I have attempted to clear the cache/data and force stop, but that still doesn't reset it.  I also went to the App Store and I get a: This app is incompatible with all your devices message.  How do I get Basic Visual Voicemail to work?

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