My Bluetooth connects, but does not recoginize my voice and does not read out text over the bluetooth

[jwralston]

I connect my Bluetooth (Moto Hint Bluetooth Ear bud) or my Samsung Bluetooth. It says connected but when I receive a call and say answer it does not answer the call, nor does it read out who is calling. I have allowed both devices to access my phone book/contacts. These devices worked fine on my Samsung Galaxy S4, but don't seem to work on the Motorola Turbo. Did I forget or miss something when setting up my phone? I even erased the Cache Partition thinking maybe somehow that is the problem, but nothing. Thanks!

[nicholasbranson · Accepted solution]

Have you trained Moto Voice with a voice command yet? If not, check this out...

Using Moto Voice

[vzw_customer_support]

Ensuring your Bluetooth is working is very important jwralston. Especially if you are driving. Has this ever worked for you? If so, when did you start experiencing difficulites? What make and model Bluetooth are you using?

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

[nicholasbranson]

Based off of what he said in his question, the issue started when he switched phones. There was definitely a voice command he had to set up through his phone to make sure it would activate his bluetooth. I'm pretty confident the link I gave before has his answer.