My Moto 2 Force will not let me answer calls after your recent update.
dseeley
Newbie

My phone is not letting me answer calls after the recent verizon update.

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vzw_customer_support
Customer Service Rep

I definitely understand the significant role our devices play in day-to-day life, and it would be difficult to be happy with a moto z2 force that can't answer calls. Are there any screen protectors on the device?
Since this started after an update, there's a potential that temporary files called cache files are contributing to this new unwanted behavior. For this we'll need you to complete what is called a Clear Cache Partition using these steps:
https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/112125/p/30,6720,9833
No important files are deleted, and be careful on step 5 to only select "wipe cache partition".

Let us know your results.


DavidH_VZW

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Truck2man
Newbie

That fix didn't work for me. there was no "wipe cache partition" option among menu my choices.

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KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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vzw_customer_support
Customer Service Rep

Truck2man,

 

I'm sorry to hear that. We want to make sure you can fully utilize your device. We're glad to help. What are you trying to correct on your device? When did your issues begin?

 

AndrewT_VZW

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