I definitely understand the significant role our devices play in day-to-day life, and it would be difficult to be happy with a moto z2 force that can't answer calls. Are there any screen protectors on the device?
Since this started after an update, there's a potential that temporary files called cache files are contributing to this new unwanted behavior. For this we'll need you to complete what is called a Clear Cache Partition using these steps:
No important files are deleted, and be careful on step 5 to only select "wipe cache partition".
Let us know your results.
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I'm sorry to hear that. We want to make sure you can fully utilize your device. We're glad to help. What are you trying to correct on your device? When did your issues begin?