My OTA update is failing, Razr M

[sol1109]

My OTA update is failing.  The update installs to about 20% then I get the Andy on his back with a red exclamation triangle.  The local store did a factory resets and no change. On the Motorola Mobility forum the admin says this indicates I moded my phone which I have not. How do I fix this?

My phone:

• Model XT907 Razr M
• System Version 182.46.10.XT709.Verizon.en.US
• Android version 4.4.2
• Baseband version SM_BP_101031.042.32.86P
• Kernel version 3.4.42-g5170b6b
• Build number KDA20.62-10
• Build Date Thu May 1 19:34:18 PDT 2014

[Snn5]

Every time my XT912 Maxx updated I wound up having to get a replacement.

[vzw_customer_support]

sol1109, I want to make sure we can get your phone updated. Thank you for providing this information. I am looking into this issue, and I have sent you direct message.

AndreaS_VZW
Follow us on Twitter @VZWSupport

[sol1109]

Thank You.

[Snn5]

If you havent resolved your issue yet I strongly advise speaking to an online chat or on phone rep if you are within the first year warranty.  This would constitute a replacement of same model.  I believe the warranty continues in the same manner with asurion or extended warranty paid monthly.

[sol1109]

Sorry for the late reply. My issue has not been resolved and I am not within the first year of contract. I am however paying for the basic extended warranty.