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My Verizon Mobile App on Motorola Xoom--no text message to complete registration
malanhardy
Member

I added the verizon mobile app on my xoom and when registering for a login on the verizon wireless web page step two is that they send me a text with a temporary password to enter to continue. Only one problem, I can't receive a text on the Xoom so where do I go from here?

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Re: My Verizon Mobile App on Motorola Xoom--no text message to complete registration
21stNow
Sr. Member

I got my working password in about 3 days.  A note of caution, don't request multiple password letters.  I ended up with two password letters because I thought that I had to call and request the password to be mailed to me.  The letters both had the same date, so I didn't know which one would come first.  Of course, I tried the wrong one first.  My point is excessive password attempts will lock your account, so be careful.

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Re: My Verizon Mobile App on Motorola Xoom--no text message to complete registration
JBS
Member

You are not alone.  I went through the same steps you described.  I called Verizon support for help, and after being transferred to two tech support reps who each were only capable of researching the issue, and after being on the phone for two hours (2) hours and twenty-four (24) minutes I was told that they were unable to resolve the issue, and the only way to get the temporary password to complete the My Verizon account setup was through snail mail. 

 

Our mutual and identical initial experiences lead me to believe that this is an issue that will be experienced by all who attempt to setup a My Verizon account using the Motorola Xoom.  This is clearly caused by either Verizon's oversight in not including a texting applet on the Xoom, or not properly reviewing beforehand their My Verizon account setup process when using a Motorola Xoom.

 

Considering that, for tablet devices, Verizon currently only offers data plans with set Monthly Data Allowances, they “Verizon” should expect customers to want to track their data usage, and provide from the first day of usage, a way for customers to track their data used.  From what Verizon has told me today, customers will need to wait, at minimum, a couple days for the snail mail with their My Verizon temporary account password to reach them so they can finish their My Verizon registration to access their account and retrieve their data usage information.

 

PS, I did ask for consideration for the time I spent in helping Verizon troubleshoot the My Verizon account setup process when using the Motorola Xoom.  Verizon offered to give me a “courtesy credit” of $15.00.  Considering the time I spent, I think the courtesy was all mine.

 

Good luck to all. 

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Re: My Verizon Mobile App on Motorola Xoom--no text message to complete registration
mnpphoto
Member

Same problem here.  Tried to sign up on web so I could access account and use data/account manager app on Xoom and said I would get a text message with temporary password, problem is, Xoom does not receive text messages.  If you don't have a phone with Verizon or existing account, you are out of luck.

 

Sent an email request for help and when I didn't hear back, called tech support.  They were lost.  Kept telling me to go to app on Xoom and could access account to get text messages...Huh, need a password to use this app to get into account, that doesn't work.  Lots of checking and talking to other support person and then suggested downloading and installing VZ Access Manager.  Told them I thought I would need a password for this but said I could use phone number from device to use this and sign up. Told her I would find software and see if that worked.

 

Just as I get off the phone with this tech support person, a tech support person calls responding to my email.  We go through the whole no ability to get text messages on Xoom device thing and no other Verizon phone, so not able to get temporary password.  At one point I asked about password by email and it sounded like YES, but then due to security, could not be done, just a text of by postal mail to billing address.  He also spoke of downloading VZ Access Manager to get text message to get onto account so we tried to step though this.  I already had my doubts from seeing info about this but gave him the benefit of doubt and tried it.  No device listed.  I tell him.  Tell him what is on screen, yes, under Windows 7, no Xoom...but he says "Xoom is Android, not Windows 7", yes, no choice for Android, only the App I already downloaded, but need the password for this.  Do I download to my computer and then use it, "Yes, you have a laptop, right"  Yes, but which device do I select under the selections and I would need a password for this too.  "Hmm, check with other tech support"  Finally it is determined that only way to get this is by postal mail.

 

Today, for the heck of it I stop into Verizon store and see if they can get me my password with ID and device to show the number is mine and he tries, but no go.  One option was to set up a phone account temporarily and get a password for this phone for Verizon online access and then I could get to account and such, but this was going to take some time and I didn't want to deal with the possible issues if this went wrong, so I thanked him, as he did seem to know more and tried, but it will be just as easy now to wait for the snail mail and get the password.

 

I have set-up other data accounts with an iPad and a Galaxy Tab with another carrier in the past and neither of these had text capabilities and I had accounts set up within minutes and could access them from the internet.  Just set-up the account and password online and maybe a confirmation/activation email and you were good to go within minutes.

 

Here we are in the age of instant information and a device that delivers information to you instantly, practically where ever you are and we need to wait for postal mail to get a password.  Certainly someone did not plan well for this.  I have had nothing but problems with Verizon online, even trying to sign up for these forums and my first attempt and my user name would not activate and then no matter how many times I changed the password it would not work, eventhough my account was created and activated and obviously there as I could reset the password multiple times.  Hopefully things go much smoother in the future with Verizon, the first 48 hours with them has not impressed me at all.

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Re: My Verizon Mobile App on Motorola Xoom--no text message to complete registration
Jax_Omen
Sr. Member
What I don't understand is why the Xoom can't text in the first place: the Galaxy Tab on Sprint can. The hardware CLEARLY is SMS capable. Why doesn't it just have an SMS app built in? Would solve the whole problem in the first place.
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Re: My Verizon Mobile App on Motorola Xoom--no text message to complete registration
Not applicable
What am I missing here? Set up your "My Verizon" account on a computer.
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Re: My Verizon Mobile App on Motorola Xoom--no text message to complete registration
mnpphoto
Member
To access account, check data use, change plans, pay bill, etc. I believe. Can access online from computer via web page or use Android App to access on Xoom. Need user name (device phone #) and password to do so. My Verizon account does this. When registering, asks for device number, billing infom etc and then once registered sends a temporary password via text message. for security reasons it is going to device and thus owner of device and not just any email.
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Re: My Verizon Mobile App on Motorola Xoom--no text message to complete registration
Not applicable
OK, I guess if you don't have another Verizon device, you can't receive the password.
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Re: My Verizon Mobile App on Motorola Xoom--no text message to complete registration
mnpphoto
Member
Yes, that's the problem...
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Re: My Verizon Mobile App on Motorola Xoom--no text message to complete registration
marctronixx
Member

i signed up to post what i did in order to get my account setup. i am a sprint user however i now have a vzw account for the xoom. this is what i did and it took 5 minutes with tech support:

 

 

what i did was call vzw tech support. the lady (she did this before to a broadband card user) used spare handset she uses to test.. she put that handset on my account, i then hit send on the webpage to generate the sms message. she gets it on the phone in her hand, she reads the message to me.. i then proceed to set up the account.

 

i have had my account setup since xoom launch day.

 

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Re: My Verizon Mobile App on Motorola Xoom--no text message to complete registration
jasnmar
Sr. Member
Nice Marc - good to know that someone has been successful, and the more we can get the word out the better:-)
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