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My droid maxx will not turn on
LILITHACACIA
Newbie

It started trying to reboot this morning, getting stuck on the droid logo. Then just cycling, now a black screen. It was fully charged. It has been plugging in for a couple hours and still won't boot. Just black screen.

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Re: My droid maxx will not turn on
vzw_customer_support
Customer Support

LILITHACACIA,

We always want to make sure you have a phone that is working properly. Let's try to reset another way. Try selecting wipe cache partition than normal reboot/power up. Here are the steps. http://spr.ly/65838pemP

DerekR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My droid maxx will not turn on
vzw_customer_support
Customer Support

LILITHACACIA, we understand how important it is to have a working phone. We will provide you with troubleshooting assistance. Has there been any physical damage done to your phone? Let’s try a Factory data reset of your phone. This will erase all content from the device: http://vz.to/2kKH5Lk

RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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