My droid turbo charger won't remain in place while I charge.
ALEGOM29
Newbie

A few days ago, I plugged in my charger and it wouldn't lock in place.  I've tried cleaning out with a toothpick to get rid of lint, but that didn't solve the problem.  Any ideas on what I can do?

Labels (2)
0 Likes
2 Replies
vzw_customer_support
Customer Service Rep

ALEGOM29,

A phone without power is like a fish without water - it works for a while but we'd always want to get it back where it belongs. Normally a charging plug should fit snugly into the phone without any wiggling, similar to headphones plugged into something. Have you tried any other chargers on the phone to see if it's still loose (make sure the plug matches the phone first)? Was there a lot debris inside the charging port when you checked it out?

RussellM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
vzw_customer_support
Customer Service Rep

ALEGOM29, having the phone and charger working properly is important. Are you using the charger that came with the phone? Do you still see debris in the charging port? Check here for indications of liquid/physical damage http://vz.to/2jZZxNg.

TionnaB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes