My screen freezes

My screen freezes up after my screen times out, or I press the power button to put it into sleep. I press the power button to wake it up, the screen comes on but it is frozen. I do a soft reset and when it comes back up it is fine, until the screen goes into sleep mode. Then it freezes again. Does anybody else's do this? Any suggestions on how to fix?

Labels (2)
Re: My screen freezes
Customer Service Rep

Happy New Year, Saratoe!

Let's get the year started off on the right foot. How long has your phone been doing this? Do you remember anything new on the device around when it started? A new update or app? Are you able to do anything on the device, or is it always frozen when it is powered on?

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!