New update is draining battery

Motorola battery drain after update.  No one is responsible.  Our phones are now unreliable.  I did factory reset and lost current contacts.  My understanding is that update cannot be removed.  In other industries there might be a need for the company to take responsibility.  I feel I am a victim with no recourse.  How can there be an update that did bad things to countless phones with no attempt to do right by the cudtomer?

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