No Facebook contacts since upgrade to Kit Kat

[atrain97]

My Droid Razr M was just updated to Kit Kat.  So far, it seems to run very smoothly.  However, previously, I was able to display my Facebook contacts under the People app on the phone.  It would also sync with the contacts in my Google account, so that any matched contacts would display their profile picture.  I checked the Contacts to Display in the People app, and Facebook no longer even shows as an account.  I really miss those contacts, as once synced, any extra information in Facebook was displayed, without updating Google manually.  Thank you for your help!

[vzw_customer_support]

I love having my Facebook contacts synced with my phone too, atrain97. When you go to Settings>Accounts, tap Facebook then tap your account. There's an option to sync contacts that needs to be checked. Is this checked? When was the last sync according to this screen?

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

[atrain97]

When I got to Accounts, Facebook, it shows my email address. When I click on the menu icon (3 vertical boxes), it says Sync now or Remove. When I click Sync now, nothing happens. I have tried removing the app, and reinstalling. I just received this replacement phone (my last Razr M wouldn't turn on), so there is very little apps on it to interfere. I made sure Facebook was updated to the latest version, and still can't find any Sync option like their used to be.

Aaron C. Austin

[vzw_customer_support]

atrain97 we'll get to the bottom of this and make sure the device is running smoothly! Have you tried to remove/add the account from the settings?

AshleyS_VZW
Follow us on Twitter @VZWSupport

[atrain97]

Yes, I did remove the account, and then added it back. I still do not have the contacts.

Aaron C. Austin

[vzw_customer_support]

Thanks for your efforts atrain97! It appears that Facebook is no longer allowing native Android client contacts to sync. Others have resolved this issue by downloading third party applications. A Google search will provide you with different application recommendations to accomplish sync.

AntonioC_VZW
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[tbohl]

I am in the belief that when you update software you do not remove operational functionality, either leave it as it is or improve on it. Unacceptable.

[vzw_customer_support]

tbohl  We understand the importance of having a fully functioning phone. Manufactuers Updates definitely are created to improve the device functionality. We apologize for any inconvenience this may have caused.


Sheritah_vzw

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@VZWSupport

 

[bee_hutch]

Mine also will not do this.  I reported it to Verizon tech support who said to check the settings; Forcing the sync did not work. They said to uninstall the facebook app.  This actually isn't possible as facebook comes pre-installed on the phone.  I removed my facebook account and re-added it hoping it would sync.  That did not work either.  I read reviews online that this functionality is gone from the Razr M with Kit Kat.  Sucks.  Along with all of the other issues I have had, I guess this means I have to switch phones and I won't be getting another Motorola after this.

[vzw_customer_support]

bee_hutch lets get you back in the loop! What happens when you check the Settings >Account> Facebook.What other issues are you having?

AshleyS_VZW
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[CookieChick]

I have this EXACT issue - and can't (without great expense!) upgrade until next year.  I miss having all my contacts in one spot - wonder if I can uninstall KitKat?  I mean, what has 4.4.2 really done for our Razr M's? 

[RushFan2112]

I'm sure there's a checkbox somewhere to integrate your Facebook folks into your contacts.  Found it!  Go into your Facebook app and go to the Settings (all the way at the bottom).  Choose the " Sync Contacts" The pick the appropriate sync option.

And...there's no way to back out of KitKat (easily)

[CookieChick]

Hey RushFan2112,

Thanks for your message, you whippersnapper, you!

So, with fingers crossed, I took your advice you shared below. See pics: I went to “Settings” followed by “App Settings”, and "Sync Photos”= yep. But “Sync Contacts” I made sure I didn’t have a Facebook app update awaiting my approval, so now I’m humming “oh where, oh where can my contacts be . . .” Any advice? I mean, that “sync photos” isn’t the magic thing I need to agree to, in order to get the contacts to follow, is it? I assumed it would sync any picture I took with my camera and would post it?! So I said no.

Dawn

[RushFan2112]

I found Sync Photos, but you want Sync Contacts...it's ALL the way of the bottom of the App Settings.

[CookieChick]

Dear RushFan 2112,

You’re so sweet!

I know you’re doing your best to help, without making me feel like an imbecile.

Let’s do this - as I tap on my phone, I’m going to type what I see on each line.

Like you, I VERY much want to see those two precious words “sync contacts”, so let’s find out where I’m veering off course.

Here we go! (if it helps to solve this, I’m including in red what my current settings are)

Tap Facebook app

I’m at my news feed screen, etc.

Tap 3 horizontal lines on top far right/second row

There’s my profile picture, my name. Under my picture, the first sub section reads “Favorites"

Next section “Apps”

Next section “Groups”

Next section “Feeds”

Next section “Pages"

Next section “Help & Settings”

Tap “App Settings”

Top of screen shows the Facebook f in a blue square and the word “Settings” next to it.

First sub section "General Settings”

And the following are listed (and my current settings in red)

Facebook chat Off when using Messenger

Refresh Interval 30 minutes

Messenger location services Off by default in conversations

Sync Photos Don’t sync my photos

Video Auto-play Off

Language Device Language

Second sub section reads “Notification Settings”

The only item under this reads:

Notifications Inactive

Third main section reads “Chat Heads”

The only item (which is very light in color) reads:

Messenger settings

And trust me when I saw this, RushFan 2112, we are at the bottom of the screen. Really, I am at the end, no more screen to scroll, Zilch.

Hopefully, you can understand my frustration. If the KitKat update really has removed a user’s previous ability to merge their “People” contacts with their “Facebook" contacts, this is one disappointed Droid owner.

Any advice would be helpful. Thanks again!

[FavoredOne]

CookieChick, I have the same issue.  There is no sync option at the bottom. I think the issue may not be Kit Kat however.  Facebook is forcing people to download the Facebook Messenger app to use its instant messaging. I finally succumbed and that's when I realized that the sync contacts functionality had moved to that app.  Not sure how well it works yet, but it says it is syncing.

I'll report back when I see how its working. It didn't create a new account in my Android settings and the Facebook icon there is still dead.  Still, it looks like sync is now on within Facebook Messenger, so I have my fingers crossed.

It is way annoying that Facebook is making people download another app just to use their messaging, which worked fine in the main app to being with.

[lythauslvr]

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