No sound notifications when receiving new texts

I have a Motorola Droid Z Force.  Recently I have noticed that there is no sound notification when I get a new text.  The volume is up so that's not the problem.  I don't know where to look to turn on the sound.

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Re: No sound notifications when receiving new texts
Verizon Employee

Felix999, we want to make sure your sounds are coming through loud and clear. Let’s work together to see what’s going on and how we can help. Have there been any recent updates to your device (software related)?  Any moisture or physical damage to the device?

- TakendraW_VZW

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