On hold for over 2 Hours and no help
ITZPSGINA62
Newbie

I have been on the phone for over two hours, and the last person I talked to got dropped and never called me back.  I am very sick  and need to use Signal to contact my doctor.  

It would have been nice to get a call back.  NOW, I am starting over.  

I can't believe the poor customer service, and I REALLY NEED help with this.  I have been patient for over two hours, almost 2.5 now..  What is going on?

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Re: On hold for over 2 Hours and no help
vzw_customer_support
Customer Service Rep
@ITZPSGINA62  wrote: I have been on the phone for over two hours, and the last person I talked to got dropped and never called me back.  I am very sick  and need to use Signal to contact my doctor.   It would have been nice to get a call back.  NOW, I am starting over.   I can't believe the poor customer service, and I REALLY NEED help with this.  I have been patient for over two hours, almost 2.5 now..  What is going on?

I know that it is never a fun experience for me when I have to wait on hold, and I can understand the frustration when trying to reach your doctor. I apologize that I am unfamiliar with Signal. We are here to help. Can you elaborate more on what services aren't working? Can you tell me more about what Signal is?

-Joseph

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