Our current Kyocera Cadence flip phone and Motorola Moto 4 cells are not able to contact our home land line

My wife and I can not call from our personal cell phones to our home phone - land line. The message comes up that the person you are calling is currently not accepting phone calls.  Next electronic response voice comes on and says welcome to Verizon stating that the intended caller is not available to take calls.  However, we have never set up anything on our phones to block our cell phones from calling our home land line.  Please help if you might have a possible solution that would create this frustration calling from Verizon cell phones to our land line.  Thank you!!!!

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Customer Service Rep

To clarify, do you have this issue when calling other number from your cell phone? EstevanC_VZW