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Phone Change but with a fee
charlevoix2
Member

Verizon is willing to let me have a new phone but for a price. The continued headaches from an upgrade which failed and being a longtime customer, I feel that I should get a free phone.  Disqusted with Verizon and Motorola.

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Re: Phone Change but with a fee
Ann154
MVP MVP
MVP

What kind of fee? If you mean by the Moto X 2013 or 2014 won't be updated to Marshmallow, that is all on Motorola not Verizon Wireless.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Phone Change but with a fee
vzw_customer_support
Customer Support

I understand the importance of having a working phone charlevoix2. I regret to learn of the experience you have had with your Motorola X.What exactly is going on with your device? Please share details?



Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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