Phone has been hacked!!! HELP!! How do I unhack??

[dktay97]

My son's phone has been hacked by a spamer who is demanding $300 to unlock the phone. WTF??? Please help ASAP!!

[TMO89]

What kids of phone does your son have?

[TMO89]

What *kind

[dktay97]

Motorola Razr M

[Tidbits]

Page Unavailable - Verizon Wireless

1. Ensure the device is powered off.
2. Press and hold the Volume Up button for 2-3 seconds then press and release the Power button.
3. From the Android system recovery screen (exclamation point with an android figure), press and hold the Volume Up button then press and release the Power button.
4. Select wipe data/factory reset.
   Utilize the Volume buttons to highlight and the Power button to select.
5. Select Yes -- delete all user data.
   Allow several seconds for the factory data reset process to complete.
6. Select reboot system now.
   Allow several minutes for the reboot process to complete.
   To setup the device after the reset has completed, refer to Initial Activation and Setup.

[dktay97]

Thanks! Will try that.

[dktay97]

Ok, got the Android with an exclamation point, now wont do anything...sigh

[Tidbits]

Hold volume up and then tap the power button

[dktay97]

It won't do anything when I hold the volume key up and tap the power button...still have pic of android with it's case open and the exclamation point

[Tidbits]

Keep trying a few times. Eventually it should unhide a menu.

[TMO89]

Try using the android device manager. Google "android device manager" and then log in with your Google account info. You can erase your phone from here. Good luck.

[dktay97]

wont let me in google. Seems to be locked on message hacker put in

[nicholasbranson]

why are you not calling the cops?

[nicholasbranson]

seriously, if you remove the hack, you lose all evidence. If the hacker expects his money, he will have to collect it somehow, and then he gets busted. This isn't a tech issue, its a legal issue.