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Hi Everyone,
My Droid Razr Maxx HD keeps dropping calls (at least once a day) even when I have full 4G service. I initiate the call with no issues, and after a minute or two the call will drop, the singal indicator will show no signal and then after about 20 seconds the signal will pick back up to full service.
Some facts:
I have done a factory reset - no luck
I have replaced the sim card - no luck
I have replaced the phone and I am still having issues with the new phone which doesn't make sense to me.
VZW sent technicians to my area (which I told them shouldn't matter as I drop calls everywhere, NYC, NJ LI...) and they said it must be a phone issue.
Not sure what else to do. You can understand my hesitation about getting a new droid razr maxx hd from Verizon as I have already tried that route but to no avail (however that's the only option they said I have).
anyone have any suggestions (besides switching carriers, which might be my next route)?
Thanks!
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Have you tried using the phone in Safe Mode you may an App interfering, Place the phone in Safe Mode and try and make a Call if the issue either subsides or Stops then it's time to start removing the apps you have on the phone..
Give this a try and let us know:.. b33
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Hi B33 - thanks for the response.
I am not sure what safe mode is for android or how to use it, but I have performed a factory reset and before reinstalling all my apps, I used it for a day or two to test it (with only pre installed apps) and it still dropped calls. this leads me to believe that its not an app issue,.
Any other ideas?
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This is how you Run your Razr in Safe Mode:..
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=50079
Safe Mode temporarily disables all apps that have been installed via Google Play. Performing this troubleshooting step is necessary to determine whether a 3rd party app is the cause of an Operating System / App issue. Safe Mode should always be performed prior to a hard (factory) reset.
Enable Safe Mode
Disable Safe Mode
- Power the device off.
Press and hold the Power button (located on the right edge) then select Power off. - Power the device on.
Press and momentarily hold the Power button. - When the Motorola screen appears, simultaneously press and hold Volume Up/Down keys.
- Continue to hold the Volume Up/Down keys until Safe mode appears in the lower left.
- While in Safe Mode, remove the most recently installed apps.
- Power cycle the device then attempt to use the device.
- If the device works properly, install apps one at a time to identify the app causing the problem.
Top Disable Safe Mode
- Power the device off.
Press and hold the Power button then select Power off. - Power the device on.
Press the Power button.
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yeedle13 i wasn't for sure if you had the Regular Razr or the HD model This is how you Run in Safe Mode for the HD models of the Razr and Razr Maxx
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=66528
Safe Mode temporarily disables all applications that have been installed via Google Play. Performing this troubleshooting step is necessary to determine whether a 3rd party application is the cause of an Operating System / Application issue. Safe Mode should always be performed prior to a hard (factory) reset.
With Safe Mode enabled, test device and app functionality. If the previous issue fails to occur, the cause has been isolated to a 3rd party application and all recently installed / updated applications should be uninstalled. With Safe Mode disabled, reinstall then test each application, one at a time, to identify which is causing the problem.
Enable Safe Mode
Disable Safe Mode
Preferred method
Alternate method
- Press and hold the Power button.
- Select and hold Power off.
- From the Reboot to safe mode screen, select OK.
Allow several minutes for the device to power off and restart into Safe Mode.
Upon reboot, Safe Mode appears in the lower left.
Top Alternate method
- Ensure the device is powered off.
- Press and hold the Power button.
- Select Power off.
- Select OK.
- Press and hold the Power button until the Motorola logo appears then release.
- With the Motorola logo onscreen, press and hold the Volume down key.
- Continue to hold the Volume down key until Safe Mode appears in the lower left of the screen then release.
This may take up to a minute or more.
Top Disable Safe Mode
- Press and hold the Power button.
- Select Power off.
- Select OK.
Allow several seconds for the device to power off. - Press and hold the Power button until the Motorola logo appears then release.
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Thanks for the help with the safe mode - didn't know android had that.
Anyway unfortunately I dropped a call today while being in safe mode - with full signal. I was on a call for about 15 minutes and then out of nowhere it dropped. After about 20 seconds it picked back up to full 4G signal and I placed the called again.
Any other ideas?
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yeedle13 just on hunch what is your Networks Mode set on ? if it's on Global switch it to LTE / CDMA to get to there go to Settings Data Usage right under that Tap More > Tap Networks > Tap Network Mode then Switch to what i mentioned give that a Try.. see if that improves the signal and the dropping of the Calls.. O once you have checked that setting Just hit the Home button and do a Power Cycle.. Let me Know if that helped b
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I am on LTE / CDMA as that is what a Verizon tech support said as a possible solution to my problem. However I have dropped calls on both networks.
Just to clarify, I don't have a problem with signal as I usually have pretty good signal and when the call drops is not a signal issue. I can have full bars and then the call would drop. I understand that it can be an underlying signal issue but it has not been the case where I have had poor signal and that is what caused the drops.
Again thanks for all of the help!
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yeedle13 How does the phone do Out side of your Office building) i just seen this it makes me wonder if it's something inside the building that is causing the phone to drop the calls have you been in other Area's of the building and seen the same results you might say like on you Lunch break go to different area's and try making a Test Call the best place to be depending on the type of Materials that is used in the Building i would think would be Next to a Window..
I was kind of wondering how does the phone do in other parts of the City have the phone Companies got the Antenna's on the High Rises as they were on World Trade No. 1 maybe it was 2 I can remember ones saying with out the Antennas being up on the Tower there was going to be some limitation i was wondering if they got that back as it once was..
One thing i guess you could try in your office is a Mobile Extender that Verizon Sells putting it Next to the window even though as you mentioned your phone doesn't drop it's bars with the Extender next to window it could possibly bump the signal enough to Keep it constant and maybe push the the drop calls away..
One Last thing i do when Making Calls i use my Bluetooth even though i have a Fairly old headset it to me is better having it in my Ear than having the phone up to my face. I can't stand that b
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If it was just happening in my office I would consider a signal booster however it is really happening everywhere. I have dropped calls all over the city, in buildings and on the street, I have dropped calls in NJ and out on long island. I have dropped calls while walking and while driving. As mentioned i drop at least one call a day so you can see it really happens all the time and in every location.
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Your patience on this issue is SUPER appreciated yeedle13. I know that you are eager to get this issue resolved once and for all. May I ask for you to send me a private message with your full name, mobile number, and a 2-3 sentence summary of the issue so I can have this escalated. I'm looking forward to your reply.
Arnett_VZW
Please follow us on twitter @VZWSupport
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I am not sure how to send a direct message to the general VZW customer support account? Can you help with this.
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yeedle this is the Method to getting a hold of someone in the Community or V.W.C.S look below at the instructions..
To get a hold of one of the Wireless Employee that's trying to Assist in helping answer a Question or solve an Issue you Need to Put your Mouse on there Screen Name, Or this Box shown Here when you do that it Brings Up a Bigger Box as you See this slide your Mouse down to were it says Follow Click it. You will see a big blue Bar towards the Bottom that says waiting approval Meaning the party you want to follow has to Approve to let you follow them. Now Once they give the Approval they will send one back to you An you will see it in the Actions Box Look up just a little it's Red with a Check in it. Go in there you will see these Three choices Look in your Notifications for new Followers that want to Follow you will have {Accept} {Reject} {Ignore} For your Choices: To let them follow you an then send a D.M. = Direct Message you will need to Check Accept then you a Can send your Private Messages or Cell phone Information instead of Posting it on the Main Post were other Eye's can Read it. Sending a D.M. is Easy, It's Fast, An It's Safe. B33
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I have sent out the follow requests yesterday and still have not heard anything from them and have not received any notifications. I am so tired of dealing with this and customer support over the phone has been no help.
I dropped two more calls yesterday and at this point I give up, I'm going to switch to another carrier.
Thanks everyone who responded to my questions in this forum and I really appreciate all of your time and help that you have given me.
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yeedle13 wrote:
I have sent out the follow requests yesterday and still have not heard anything from them and have not received any notifications. I am so tired of dealing with this and customer support over the phone has been no help.
I dropped two more calls yesterday and at this point I give up, I'm going to switch to another carrier.
Thanks everyone who responded to my questions in this forum and I really appreciate all of your time and help that you have given me.
I do hope you get a response back. I really do.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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A dropped call is definitley not something to brag about! Rest assured that we are here to get this resolved once and for all yeedle13! May I ask what zip code are you in? Also, what software version do you have on the Razr Maxx? Can I assume that there isn't any physical or liquid damage on the device? As you share these details then we can get this resolved.
Arnett_VZW
Please follow us on twitter @VZWSupport
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yeedle13, I'm sure this situation is frustrating. You have done many of the steps that we would have you perform from a troubleshooting perspective. By doing the hard reset and waiting to install the apps again is another great way to complete troubleshooting.
We need to determine why these calls are dropping once and for all so you can stay with us.
I need you to update the PRL by powering off/on. Once that has been done, please check the signal strength via Settings>About Phone>Status>Tap on Network type and strength to provide me with the Network values for 1x & 4G.
Has a resoultion ticket been submitted for this problem?
Tamara H.
Follow us on Twitter @VZWSupport
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The signal strength says the following:
1x = -51dbm
4G = -65dbm
I am sitting in a conference room all day in NYC (6th floor) and I just dropped a call (which led me back to this board to see if anyone has posted any other solutions). As you can see my signal is pretty good and I have literally not moved all day so not sure why my call would drop. I had perfect 4G service, I was on the call for 15 minutes and then it dropped. After about 20 seconds the signal picked back up and I was able to call the person back.
Yes I am very frustrated as I have tried every method that was asked of me during the almost 10 times that I have called customer support (so I would hope they have a ticket for me).
I would really like this phone to work as I love the battery life (the reason I got it when newer phones were available), but I am at a breaking point. I have never had a problem with Verizon in the past but you can understand, based on my experience with this phone and customer support dealing with it, that another carrier is looking better every dropped call.
Thanks
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Having the same exact issues. Issues seem to have started after the recent update a few weeks back. My wife and I both have the Motorola Droid Razr HD and we both are having these issues. I have taken the above diagnostic measures and problems are persisting.
Any help would be greatly appreciated.
Thanks!
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Having the same problem with the Droid Maxx (released in August). The update came out and now I have over 30 dropped calls in 30 days and 5 of them came yesterday while talking to Verizon. Ive had trouble tickets opened, SIM and phone replaced and everything else. They determined its fault of the software but told me to "deal with it". My contract is over so if I "DEAL WITH IT" as Verizon told me to do I'm walking. Any help here? I tried an Alternate replacement but they refused.