Phone not showing up in Google Play

[jhuntington]

My phone is not showing up in the google play store when I access from the web.  My (no carrier) tablet is showing there, but not the phone.  I can access the google play store directly from the phone but I used to be able to just click install from a web browser and get it to work.  I've also recently been having intermittent sync with Gmail, calendar, and keep so I suspect these problems could be related.

Thanks!

John

[Snn5]

Perhaps remove the Google account from the phone, then reboot and re-add the google account. 

[jhuntington]

Thanks, have you found up to date instructions on how to do that in the current OS?  I had tried to do that before but all I could find was the mechanism to delete my google account completely (like delete all my data off their servers) which I definitely don't want to do.

Thanks!

John

[Snn5]

Remove a Gmail Account - DROID TURBO by Motorola | Verizon Wireless

Remove a Gmail Account - DROID TURBO by Motorola

[Device-Specific Instructions]

Removing then re-adding your Gmail account often fixes login / not receiving email issues.

From a Home screen, navigate: Apps icon Apps icon > Settings Settings icon.

From the Personal section, tap Accounts.

Tap Google.

Tap the appropriate account.

Tap the Menu icon Menu (located in the upper-right).

Tap Remove account.

From the 'Remove account?' prompt, tap Remove account.

[jhuntington]

Thanks, I've tried that repeatedly but "remove account" isn't presented as an option, just "Sync Now"  See attached screen shot.

Thanks!

John

[Snn5]

You must tap on the account.  You aren't going far enough in the process.

[jhuntington]

Thanks, you're right--finally found that, uninstalled.  Reinstalled, and still not showing up in the Play store 😞  Maybe that will fix ths sync problems, though.

Thanks for your help!

John

[Tidbits · Accepted solution]

Go into settings

Applications(app, or app manager)

Look for play store

Clear the data and cache

Back out open the play store

Accept T&C

Find a random free app

Download it

Then open it

Uninstall it

Them check the Web. Give it about 5 minutes if it doesn't show and check again. If it doesn't contact Google.

[jhuntington]

Thanks Tidbits that fixed it, thanks for all your help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

John