Hi there, I'm trying to fix my dad's phone he just bought it today. It will call me and my boyfriend, it will text my boyfriend, won't text me but will text my cousin. It goes straight to voicemail when anyone calls it.
I have the same issue with calls not coming in going straight to voicemail on my wifes phone .. Did you find out what the problem is?
Hello! We are here to help with Calling issues. To better assist, please tell us a little more. What model is your device and is the software up to date? Are you using Regular or Wi-Fi Calling?
~Maria
Hey there, michaelmcmanmon, sorry to hear you're running into an issue with your dad's new phone! Was this an upgrade or a new line added to your account? When signing in to My Verizon, do you see the correct device linked to his phone number? What happens when he tries to send you a text message?
-Lauren
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