When a number is dialed or incoming call answered screen goes blank and must turn unit off to clear. How do I correct this?
Does pressing the power button not turn on the screen?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
No only way back is turn power off and restart
We want calling to work smoothly for you, Mlndmm. Weโll take a look together at this and make sure the phone is functioning correctly. What is the make/model? How long has this been happening? Any changes to the phone when this started?
DanielleR_VZW
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If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Phone is a Droid Maxx issue started Tuesday. Phone had been off for about six hours and noticed issue when I made first call about one hour after turning on. Have tried turning off and on and verified all the settings.
Sent from my Verizon Wireless 4G LTE DROID
Mindmm we all rely on our phones for everything. We want to be sure you can as well. Is your touch screen responsive other than this issue? Is there any physical or liquid damage to the phone?
RosanneM_VZW
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If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
No all other screen functions are working. Only have issues when phone connects to verizon system. Can use wifi and internet just not phone
Sent from my Verizon Wireless 4G LTE Tablet
Mindmm, we want to make sure that you can utilize your device. Do you remember making any changes to your device when this began?
HarleyE_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
No maybe some updates from installed apps
Sent from my Verizon Wireless 4G LTE Tablet
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