Problems all around
Elreylatino
Enthusiast - Level 2

Service is slow, phones freezing up, turns on and off, messages are returned,  not sent , delayed, and other misc. Problems

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vzw_customer_support
Customer Service Rep

We are sorry to hear you are having these concerns. We are happy you came to us for help. Lets turn this around and get your device working properly again. What make and model phone do you have? How long has this been happening? Were there any changes that took place when this started?
CheriS_VZW
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Elreylatino
Enthusiast - Level 2

Droid RAZR M

MOTXT907W

started about 3 months ago.,

No major changes that I noticed would have any impact.... I've tried many things .. Apps, installing, uninstalling... Factory reset... No damage to phone ...

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Elreylatino
Enthusiast - Level 2

"My phone (or service)  is way screwed up and I get messages sent late, delayed or not in order... So some msgs I may not have read or received or u may not have got mine... I'm trying to get help from Verizon. "

That is the message I had to send to people I communicate with,, I continue to have trouble. ,

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Elreylatino
Enthusiast - Level 2

183.46.15..XT907.Verizon. En.us

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Elreylatino
Enthusiast - Level 2

Happenened by accident, a buddy of mine failed screenlock code several times and it was reset

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Elreylatino
Enthusiast - Level 2

What should I do?

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vzw_customer_support
Customer Service Rep

You have come to the right place Elreylatino. If you could please provide us the steps that you went through for the reset you mentioned that would be very helpful. Then we will go from there. We will have you up and running in no time.
RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Elreylatino
Enthusiast - Level 2

my buddy tried to login to my phone and after so many tries the phone factory reset itself

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Elreylatino
Enthusiast - Level 2

phone had problems for 2-3 months already , reset didn't change anything

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vzw_customer_support
Customer Service Rep

I can understand how frustrating this issue is with your device and that the reset did not chnage anything. Let's dig deeper. After the reset was done, were you able to access the device to be used? Any error messages being displayed related to the exact problem? Share more details along with the exact steps used to do the factory reset. 
EdwinW_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Elreylatino
Enthusiast - Level 2

My device freezes up, turns off, by itself, messages sent lag or get returned.. Sometimes not sent at all... Battery loses power quickly and seems it takes long to charge... ,volume is low even using speaker.., CPU gets hot easily and frequently... ,

I've tried various things, apps, installing and uninstalling,  keeping from using device while charging., different locations and times make no difference... I use power supply that came with device..

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Elreylatino
Enthusiast - Level 2

This is very frustrating.... , I am able to access device.., . I didn't receive any error messages, .. , the screen lock code was entered wrong numerous times and then phone reset... , I was able to access device.. No error msgs... Still having Same issues as before reset...

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vzw_customer_support
Customer Service Rep

Oh wow Elreylatino! These are far too many issues to be going on with your device and we certainly want you in something more reliable. If you have hard reset the device with no positive results, then this could mean there would be a hardware issue with the device. If within warranty you would be able to have the device replaced at no charge with the same make and model. To start a warranty replacement order please give us a call at 800-922-0204.You can also dial #UPG to see if you are available for upgrade as an alternate replacement option.


AdamG_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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vzw_customer_support
Customer Service Rep

Elreylatino,


Sounds like you have done quite a bit of work already, we appreciate all the troubleshooting you have done so far. What is the current software your phone is on now http://www.verizonwireless.com/support/knowledge-base-63847/ ? You mentioned you did a reset, could you describe the steps you took for that reset?


SandyS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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tbo27
Master - Level 2

what type of phone? the usual any damage or changes made recently question

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Elreylatino
Enthusiast - Level 2

Droid RazrM, .. no damage of any kind, ..

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Elreylatino
Enthusiast - Level 2

Started about 2 months ago .  tried uninstalling apps and about 2-3 wks ago did factory reset

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