RAZR M reset itself automatically for no apparent reason. Daughter lost all contacts and pictures. She is crushed...Any chance for recovery?
MeAndCoke
Newbie

Daughter lost all contacts and pictures. She is crushed...Any chance for recovery?

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vzw_customer_support
Customer Service Rep

MeAndCoke,

So sorry to hear she has lost all her contacts like that. Sounds like you are saying the device completed a factory reset on it's own. Is that right? I'm afraid unless the contacts and media were backed up somewhere prior to this happening they would be gone. Let's prevent that from occurring in the future and protect your contacts and media! You can set up backup Assistant Plus Contacts to back up your contacts: http://vz.to/1s5IAzj . Use our cloud service to back up your media: http://vz.to/1s5IDv5 .

BrianP_VZW
Follow Us on Twitter @VZWSupport

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2 Replies
Tidbits
Legend

You sure it was reset vs. the phone being in safe mode? While in safe mode the device will load the bare minimum to run.

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vzw_customer_support
Customer Service Rep

MeAndCoke,

So sorry to hear she has lost all her contacts like that. Sounds like you are saying the device completed a factory reset on it's own. Is that right? I'm afraid unless the contacts and media were backed up somewhere prior to this happening they would be gone. Let's prevent that from occurring in the future and protect your contacts and media! You can set up backup Assistant Plus Contacts to back up your contacts: http://vz.to/1s5IAzj . Use our cloud service to back up your media: http://vz.to/1s5IDv5 .

BrianP_VZW
Follow Us on Twitter @VZWSupport