RAZR

[peake1chessie]

I am having major issues with my RAZR! It overheats, drains the battery, cannot receive pictures with wifi on, sometimes doesn't ring.... I REALLY want a new phone, but am not due until July. Any ideas??

[vzw_customer_support]

peake1chessie,

I am sorry to hear your phone isn't working as it should be. Let's get it back in business, how long have you had it? Is your software up to date? Picture messages can only be received while connected to our network. Are you using the original charger?

KarenC_VZW
Follow us on Twitter @VZWSupport

[peake1chessie]

I have had the phone since July of 2013. My software is up to date, and I

am still using the original charger. Today I went to a Verizon store, and

they suggested I remove some apps, which I have done. I don't know if there

has been a change yet or not.

I do appreciate the response, but I believe I am stuck because I didn't buy

insurance. Just hoping it will last until July when I am eligible for a new

phone.....

Lorrie Callaway

On Sat, Dec 20, 2014 at 8:31 PM, Verizon Wireless Customer Support <