Razor Maxx Gorilla glass just popped in my back pocket WTF?

[Chris12020]

Razor Maxx Gorilla glass just popped in my back pocket! Is this normal? Its 2 weeks old! No scatches or dents. Just broke!

[B33]

That is not a Good place to put it. Mine rides on my person in it's Holster that way it's free from stress on the Glass..

[mithmal]

Yes i would say that when you sit on your phone and it breaks i would classify that as normal!

[donald_schoengold]

If you sit on your phone, there is a really good chance that you will break it.  I carry mine in a belt case with the screen always turned in.

I sure hope that you get what you deserve when you brink it back - nothing.

DON

[Sythrix]

A screen protector and a good case/holster will go a long ways in keeping your phone safe. Also, there's two things that most people don't know about their phones.

1. If you keep your phone in your pocket, it raises the phones temperature to that of your body, having a dramatic effect on it's overall battery life. Keeping it below 85- 86 degrees will help your battery last longer. This is where a belt holster comes in. Quick access and it keeps your phone in the open where air can circulate and the phone can maintain normal temperature (this is only IF the temp outside is a normal temp, we've been having 95 - 100 degree days )

2. Even if you have Gorilla glass on your phone, it can still shatter. Here's one way to avoid that: Buy a screen protector(preferably Zagg). The screen protector actually helps prevent more than just scratches by forcing any external shock to be distributed over the entire screen through it's binding effect. This is just physics, and it does really work. All I have is a droid 2 with a Zagg screen protector. No gorilla glass. But I've dropped mine (twice now) from the top of a 10 foot ladder at work onto the solid concrete floor. Each time I was thinking "This is it. This is the time it shatters into a thousand pieces." The glass is still perfect. Bear in mind I don't have anything but a holster (no TPU case) for my droid 2. This will have less benefit when dealing with a focused impact on the glass, ie a hammer or sitting on it, or something like that, but it is immensely helpful when dealing with everyday drops. Besides the ladder, I can't tell you how many normal (6 foot or less) drops that it has survived. 

[CSGstuff]

In the past two weeks I've had screens crack on two Droid Razor phones. For the first one I'll have to accept some blame because I dropped it. Not a long drop mind you, just from my pocket to the ground. About 2 1/2 feet total. The second one broke while it was in my pocket. I'm not sure how it happened but it may have cracked when I leaned against my car door. Very little weight was put on the phone and I'm not even sure if that is what caused the problem. I do know that there seems to be a credibility issue with the advertising done for Gorilla Glass and the actual experience of the users of the product. I believe the manufacturer should be reimbursing consumers for a product that doesn't live up to it's advertised performance. Perhaps a name change from Gorilla Glass to Teddy Bear Glass would more accurately describe the products performance.

[vzw_customer_support]

Dear CSGstuff,

Good morning. I appreciate you taking the time to inform us of your concerns. A cracked screen is never a good thing. I apologize you have experienced this not once but twice with the same devie. Unfortunately, a cracked screen is considered physical damage and would not be covered under the manufactures warranty. If you have insurance through Asurion, you may file an insurance claim. Click here to start your claim http://bit.ly/07CrqPK .


MichelleS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

[lorri4612]

I had my phone for only 30 days. I use a zagg screen protector. I have not dropped my phone or had it in my pocket. I just picked it up from my desk and the screen was cracked. I have read other posts where over 60 people are having the same problems. The screens are just cracking. Its so sad we have to pay the deductible for a new phone when this seems like a manufacture problem.

[B33]

This is Very True i'v had my one Maxx for now over a Year and i'm constantly reminding my self that even though the Glass is Gorilla it can still Break.!

[rcschnoor]

In my opinion, for the vast majority of cracking screens it is just a matter of people not being as gentle(or careful) with their phone as they believe. Or they are purposely trying to minimize their responsibility in the cracking. I don't believe that these screens are "just cracking".

If so many of these screens are "just cracking" there would have been some instances where a person had gone to purchase one of these phones and the salesman would have taken an untouched phone out of an unopened box and held up a phone with a cracked screen. I have seen no reports of this being the case. If the screens are "just cracking" on their own, there would have been reports of this.

I think it MUCH more likely that people are a bit harder/careless with their phones than they believe or are willing to admit. I know 15-20 people with these Razr phones(both Maxx and regular, both HD and regular) and have yet to actually see one with a screen that "just cracked" let alone seeing one which cracked because it was mishandled. I am by no means overly cautious with my Razr Maxx HD yet have had no problems.

[CSGstuff]

I believe the problem people are having is that the screens are cracking under what is considered to be normal use. I have owned numerous smart phones over the years and never had a problem with screen breakage until I purchased a Razor. It appears from reading the comments here that the screens on Razor phones are more prone to cracking than the industry standard. I would love to see a breakdown of screen breakage comparing Razor phones to other smart phones. If the Razor phone screens are cracking at a rate greater than other smart phones then they are falling short of the industry standard and the manufacturer should compensate purchasers for the loss incurred.

[rcschnoor]

I would tend to believe that as phones get larger, the "industry standard" you seem to be referring to will keep changing.

After all, what is one of the other phones you hear most about "just cracking" for no reason? Could it possibly be the Galaxy SIII with an even larger screen than the Razr phones? I tend to think if both of these phone have increased instances of cracking it is more a result of people treating these phones the same way as they would a phone with a screen size 20-30% smaller. Of course there is going to be more stress on the screen if you put a piece of glass in your pocket which is 25%+ larger in size(and thinner to boot) than what you have had in the past.

The larger and thinner a phone gets, the more prone it will be to having the screen crack. Plain physics at work. The fact people do not take more precautions will just exacerbate the problem. The fact people don't "think" they should take more precautions is beyond me.

[CSGstuff]

If, in fact, these screens are more prone to cracking because of their size the manufacturer should make that fact known. To not do so would be negligent. To my knowledge no one at Motorola, Corning or Verizon has admitted that these phones are more delicate than other smart phones. Having that knowledge prior to purchase would influence potential buyers. If you have any clue as to what you're talking about with your "plain physics" comment, then the manufacturer should be aware of that and warned consumers of the increased risk of screen cracking.

[rcschnoor]

CSGstuff wrote:

If, in fact, these screens are more prone to cracking because of their size the manufacturer should make that fact known. To not do so would be negligent.

That is obviously your opinion and you are entitled to it.

If they are more prone to cracking and it can be proven, I am sure there will be a recall and/or compensation. Until that time, I believe that this is just an overblown problem which is made so by a small sampling of very vocal users who do not want to take responsibility on how they have treated their phones. As it has been well over a year since introduction, and the phones(or their successors) are still selling quite briskly I see no indication that this is the norm with these phones, rather the exception.

[CSGstuff]

If the number of complaints registered here is any indication this problem seems to be quite prevalent. It's not a small sampling. In fact I'm sure most people who have this problem never post their issue here so it is a greater problem than this sampling shows. You mention talking responsibility in your reply. Responsibility is also required by the manufacturer and seller. Taking responsibility for a poorly made product would be the more appropriate course of action.

[#16]

CSGstuff wrote:

If the number of complaints registered here is any indication this problem seems to be quite prevalent. It's not a small sampling. In fact I'm sure most people who have this problem never post their issue here so it is a greater problem than this sampling shows. You mention talking responsibility in your reply. Responsibility is also required by the manufacturer and seller. Taking responsibility for a poorly made product would be the more appropriate course of action.

Actually you're wrong. Because I'm 100% sure that 100% of the people that do NOT have this issue do not come here to post "Hey I don't have a problem with the screen cracking. just thought I'd post that".

[CSGstuff]

Can't argue with that "reasoning"

[rcschnoor]

Yes, responsibility is required of manufacturers. Unfortunately, unless there is something other than a small sampling of anecdotal evidence about any problems with the glass "just cracking" there is not likely to be any change in the stance of Verizon or Motorola.

On that we will just have to disagree, because what I have seen IS just a small sampling.

[#19]

CSGstuff wrote:

I believe the problem people are having is that the screens are cracking under what is considered to be normal use.

No what I think it people hear "gorilla glass" and hear "scratch resistant" and think "shatter proof" and and handle it as if it was.

[Kelleyb]

Brian68 wrote: No what I think it people hear "gorilla glass" and hear "scratch resistant" and think "shatter proof" and and handle it as if it was.

I disagree. I'm extra careful with my phone screen protector, case and in my purse.  It still cracked while sitting on a counter, just 10 min. after I sent a text.

[#21]

I'm telling you the vast majority of complaints from people with cracked screens say thing like "I thought Gorilla Glass was unbreakable" or "I thought Gorilla Glass was shatterproof". And if that is the mindset then one is most likely NOT going to be careful. Go back and read the OPs original complaint. He had his phone in his back pocket and sat on it and was SHOCKED his phone broke.

[B33]

I'll go with that RC    i will say however my behind Cheeks get a little on the tight side when i accidentally let my Maxx slip out of my Fingers in a Uncontrolled kind of Way.. it don't happen Much but when it does my Red hair also changes in Color b