An Accepted Solution is available for this post.
Razr M - Android Version Update?
nikkilynn3
Newbie
โ€Ž01-04-2015 05:32 AM

Hi, so I have a Razr M and it was running on Android version 4.4. I had to do a factory reset recently on it and am now running back on version 4.1.2. Every time I go to Settings - About phone - System updates it tells me my device is up to date. It's obviously not if I'm still on 4.1.2. Is there anyway to force it to update back to 4.4? Or what is going on? It updated originally back in May or June. Did something change?

Thanks,

Nikki.

Labels (2)
Labels
0 Likes
7 Replies
An Accepted Solution is available for this post.
Ann154
Community Leader
Community Leader
โ€Ž01-04-2015 09:04 AM

A factory reset shouldn't have reverted to an older version of the OS unless you were possibly using an unofficial ROM. Even with what I know of custom ROMs, the OS version shouldn't have decreased.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
An Accepted Solution is available for this post.
nikkilynn3
Newbie
In response to Ann154
โ€Ž01-04-2015 10:48 AM

No unofficial or custom ROMs here. I just have the regular old crap.

0 Likes
An Accepted Solution is available for this post.
Tidbits
Legend
In response to nikkilynn3
โ€Ž01-06-2015 01:09 AM

How do I update the software on my phone or tablet using a USB cable?

use this to manually install it.

0 Likes
An Accepted Solution is available for this post.
vzw_customer_support
Customer Service Rep
โ€Ž01-05-2015 05:48 AM

Nikkilynn3,

It's really strange to hear your phone went back to an older software version after a factory reset. As Ann154 stated, a factory reset should not cause the phone to go back to an older software version. It sounds like some error may have occurred with the factory reset. Have you tried another reset http://vz.to/1iQBg69 by chance?

SarahO_VZW
Follow us on Twitter @VZWSupport

0 Likes
An Accepted Solution is available for this post.
nikkilynn3
Newbie
In response to vzw_customer_support
โ€Ž01-06-2015 01:02 AM

I have done two resets now because I thought maybe something went wrong during the first.

Everything works fine other than the fact it says it's up to date. I mean, it's not a huge deal, but I got used to everything on 4.4 and would rather have it again.

0 Likes
An Accepted Solution is available for this post.
Jviperm
Newbie
โ€Ž01-10-2015 03:53 PM

DO NOT UPDATE TO 4.4 IT MESSED UP MY RAZR HD .

Battery last maybe 6 hours phone overheats and changed some apps for the worst.

if you ar running an older verison your lucky

0 Likes
An Accepted Solution is available for this post.
vzw_customer_support
Customer Service Rep
In response to Jviperm
โ€Ž01-12-2015 04:02 PM

Jviperm,

I'm sorry to hear that your Razr HD is losing battery life after the update. I'd like to offer options that might help. Have you attempted to put the device in safe mode? http://vz.to/W6Ax37 . I would even suggest to clear the temporary files http://vz.to/1fnw33B. If that doesn't help I'd suggest to save all your information then do a hard reset. http://vz.to/1j7V5Ul

VanetrisC_VZW

Follow us on Twitter @vzwsupport

0 Likes