Recipient has insufficient funds to receive message.
MCL1
Enthusiast - Level 1

Recipient has insufficient funds to receive message.

Why do I keep getting this annoying message over and over and over???

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180 Replies
meister2
Enthusiast - Level 1

I am having this problem too.  It started about 10 days ago.  It is a text message from my own number to my own number.  Verizon, you were told about this problem 8 months ago.  Your customers are not all crazy, this is a real problem and you need to fix it.


 

vzw_customer_support
Customer Service Rep

meister2,

 

These messages would definitely get old quickly. We want to make sure everything works great for you like it should. If this issue is still happening we will need some additional details to help as we show it should be fully resolved at this point. I have sent you a PM. Please reply when you can so we can fully assist you.

 

AndrewT_VZW

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Vanessaregister
Enthusiast - Level 1

i ma having this problem also. 

I receive other messages no problem

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vzw_customer_support
Customer Service Rep

Vanessaregister, we understand how concerning receiving the insufficient fund message can be we're here to help. Tell us when did the message start? Did you message or receive a message from someone using Venmo?

 

TrinetteW_VZW

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My bill is past due. Is verizon limiting my postpaid service until I pay my bill?

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Mccola6
Enthusiast - Level 1

I'm having the same problem. It's a group chat that is all post paid and is all on the same account with me.

vzw_customer_support
Customer Service Rep

I rely on sending our messages to my group chat too Mccola6. I am sure you would like your text messages to go through without any errors. I am sure we will figure this out and help you. I do want to confirm, what is the make and model of your device? Could you tell us if this is happening with a specific number or just your group chat? What messaging application are you using? Tell me more about when this all started. AmberF_VZW

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trockmom
Enthusiast - Level 1

I keep receiving these messages too.... the number sending and receiving are both my cell number.  Why???

Audis3rtc
Newbie

Bc you blocked that number. Verizon should be smart enough to know that they changed how they block numbers we now got these annoying text messages every time they text us saying insufficient funds and they don't receive anything to know they are blocked only we keep getting their annoying text messages

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vzw_customer_support
Customer Service Rep

realize it is frustrating to have to keep receiving text messages about the information that you have an issue with a check that came back as insufficient funds, Audisrtic. Also, it is a concern about how a number was blocked that was not updated to remove the block. Let me help you with both of these concerns. The messages about the issues with your check not going through are just to let you know about the problem and to avoid issues with your account being suspended for Non- Payment. Do you have the notifications set-up to avoid receiving those messages on your line? Also, we offer a service to block numbers or unlock numbers if they were set up to be blocked by the user. This option is controlled solely by the customer and we do not randomly unblock numbers as it is the customer's choice. Do you have the Verizon Call filter set-up to unblock the number you wish to receive messages from? I like the option shared by David as it does seem to help with the concern and worth trying out.

 

EdwinW_VZW

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kimaustin22
Enthusiast - Level 1

Hello. Were you ever able to get these to stop? I am having the exact same issue. It’s driving me crazy! Any help is appreciated!

Nmvesper
Enthusiast - Level 1

I'm having these problem.  I just muted myself.  Verizon was no help.  They reset my SMS and they're still coming.  I tested the blocked number theory with a friend and it's because a number you have blocked is messaging you.

Hightea01
Enthusiast - Level 1

Yes that is what I was told as well. I don't want to be reminded that someone I blocked is trying to reach out to me every time with these messages. It's annoying

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tucker7
Newbie

This is happening to one of the phone on my account still....

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vzw_customer_support
Customer Service Rep

We want this issue to be completely resolved for you, tucker7. Please contact us directly, this is something that cannot be addressed remotely.

 

You can contact us by Twitter @VZWSupport, Facebook on our Verizon page, or chat with us online https://www.verizonwireless.com/support/contact-us/ 

 

StevenG_VZW

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vzw_customer_support
Customer Service Rep

Hightea01,

 

Receiving these messages every time someone who is blocked tried to reach out to me would be annoying as well. This issue was resolved by our network team a few months back, and it was an issue tied to Usage Alerts/Smart Family. When was the last time you received this insufficient funds message? Are you still receiving them consistently? If so, we'll move forward with lifting this up to our network/IT team, once again. 

 

RyanC_VZW

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chicograd90
Newbie

Hello, 

I just blocked some for the first time last night. Today I received 6 of the same message that is being referred as being fixed. The message reads You were unable to receive a text message due to a device restriction or insufficient funds. Will I have to see this message everytime the blocked person tries to reach out?

 

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vzw_customer_support
Customer Service Rep

Nmvesper, it's important to us that all of your messages are able to get communicated. We're here to assist. This matter was a known issue associated with our SmartFamily service. As a result, if you're still experiencing this issue a trouble ticket would need to be filed. Can you clarify if you're currently experiencing this issue or was it only occurring with a number that you'd blocked either purposely or on accident?

 

EbonyR_VZW

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vzw_customer_support
Customer Service Rep

Kimaustin22, this is never the way we'd want you to feel. We can understand wanting to ensure your messages are delivered, and we're here to help! To better assist you, what is the make and model of your device? Does this happen when you're texting all users or a specific number?

 

ChakiaH_VZW

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DEERJOHN
Enthusiast - Level 1

I too have been receiving the message 'You have insufficient funds to send message' after cancelling my account a week ago. I have even turned off all messaging services and turned off the iPhone 6S's messaging function. I also do not attempt to send any messages but this error appears several times a day despite any activity. Please advise what action I can take to stop these irritants. 

JenzZa
Enthusiast - Level 1

I had this happening too after blocking a number.    I simply turned my phone off and back on and the problem stopped.  ( And I know it was the person I blocked trying to text me causing it ...but the restart on my phone stopped it for whatever reason -- )