Screen blacked out

[Ghthomas53]

• Phone was dropped and screen went black. I know it still works because my alarms goes off everyday. I just can't see screen. Can you help?

[vzw_customer_support]

Oh no, Ghthomas53! We are sorry to hear you dropped your device and it caused the screen to go black! Nowadays, we depend on our cell phones for practically everything, and our mission is to help you in the best way possible. Let’s complete some troubleshooting. What is the make and model of your device?

RachelM_VZW