Sending pictures in messenger

[Larrynball]

• Can't send pictures in messenger 

[jav6]

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@Larrynball wrote:

• Can't send pictures in messenger 

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What make/model phone/device are you using?

[vzw_customer_support]

Being able to send picture messages with your device is very important. Let's work together to  get this resolved.

How long has this been happening? What's the make/model of your mobile device? Have there been any recent changes to it? (e.g., software update, new apps downloaded, recent SIM Card change, etc.)

Please reboot (Power cycle) your device while we're troubleshooting together by powering it completely off for about 30 seconds and then powering it back on.

Thanks!

-Robert C.

[Larrynball]

Motorola Edge 2021. just bought it. I can send SMS and MMS, but pictures don't go through... thank you for your interest.

[Larrynball]

new Motorola Edge just received. Data use is enabled. Rebooted many times. Thank you for your interest.

[vzw_customer_support]

Thank you for this additional information, Larrynball. We know the importance of ensuring you are able to enjoy your picture messaging feature. If you are still in need of assistance, please send us a Private Note so we can look into this for you. 

-Tanisha

[Larrynball]

yes, I need help. How do I send you a private message when you don't give me your address...

[jav6]

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@Larrynball wrote:

.   .   .   . How do I send you a private message when you don't give me your address...

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Click/select the profile name of the poster asking for a private message.  Individual agents are unable to receive private messages so you have to send it to vzw_customer_support.  Whether the agent requesting the message is online and/or sees your message is a chance at best.

[vzw_customer_support]

Larrynball, we want to make sure you receive a resolution. We have sent you a Private Message. Please respond to that message. 

-Sylvia

[Larrynball · Accepted solution]

I spoke with Tech Support and they have resolved the problem. Thank you.