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Shutdown suddenly
RedDroidTurbo
Enthusiast - Level 1
‎06-18-2015 08:29 AM

My Droid Turbo suddenly shut down and will not power on.  It had at least 50% battery.

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vzw_customer_support
Customer Service Rep
‎06-18-2015 10:45 AM

Oh no RedDroidTurbo! This will make it hard to use your phone. Let's get it back working for you. Have you tried plugging into charger to see if LED lights up? While on charger, try pressing and holding both power key and volume down keys together for about 30 seconds. This should get the phone to restart.


NicoleB_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Eddiear
Contributor - Level 1
In response to vzw_customer_support
‎06-18-2015 05:07 PM

Verizon Wireless Customer Support wrote:

Oh no RedDroidTurbo! This will make it hard to use your phone.

Brilliant!