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Since the 4.4.2 upgrade I cannot connect my blue tooth headset to the phone
mierardi
Newbie
‎06-30-2014 06:12 AM

I am unable to connect my blue tooth headset to my phone since the 4.4.2 upgrade

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vzw_customer_support
Customer Service Rep
‎06-30-2014 06:45 AM

Let's get you handsfree again, mierardi! Have you tried completely unpairing the device and setting it back up? Have you had the opportunity to test a different Bluetooth device with the phone since this began?


Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

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mierardi
Newbie
In response to vzw_customer_support
‎06-30-2014 06:53 AM

I did try that twice............it says its looking for the device but then does not find it.  Both are fully charged

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vzw_customer_support
Customer Service Rep
In response to mierardi
‎06-30-2014 02:44 PM

mierardi, thanks for your patience and cooperation. Nice try! Did you make sure that your bluetooth accessory was in pairing mode when attempting to sync it? Click http://vz.to/1iTJJt6 for more support for syncing your device to your bluetooth accessory.

LasinaH_VZW
Follow us on Twitter @VZWSupport

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