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Hi Kssams1,
Picture messages are important! Have you tried resetting the messaging application? Go to settings>application/app manager>all>locate "messaging" application> clear cache & force close. Keep me posted with results.
Thanks,
PamelaF_VZW
Tweet us @vzwsupport
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Yes, so far no acceptable answer from VZ.
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I have the Razr HD.
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I just purchased the S5, had to do the software update before could use phone; have not been able to send pics, won't download pics or attachments in text messages. I have ample signal and wifi access, nothing happens. Phone has been reset and restarted multiple times. I am not impressed thus far, help!
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When my wife's Droid Razr M received the September Motorola update, MMS messages (such as picture texts) started getting stuck "downloading" in the default Messaging app. After trying several other things (including clearing the system cache partition), here are the steps that seemed to fix this new problem with the default Messaging app:
restart phone
wait a minute or two to allow any MMS messages that were stuck "downloading" to complete
Settings
Apps
slide over to "all" list
find "Messaging"
Force stop
Clear data (**missing from other suggestions)
Clear cache
Before you start, make a note of any customized settings inside the Messaging app (such as the notification sound) because they will revert to defaults. (There aren't many settings inside the default Messaging app.) Your messages (SMS & MMS) will *not* be lost.
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I have just tried this and that didn't work.
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Regrettably, I too have been having trouble receiving any SMS' on my Motorola Droid Maxx HD. Resetting the messenger app didn't work either.
I have also tried changing the mobile network settings from Global to LTE/CDMA and it didn't work.
Only by shutting down and then restarting the phone, does it seem to work. And only after waiting for the reboot process, and waiting another couple of minutes for all of the apps to work.@
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After a hard reset, I noticed an improvement in download times, but it was not as good as it was before the update. Now, 2 weeks later, I'm back to over an hour download time for a simple, but lengthy, text message, with no attachments. This is beyond ridiculous.
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They obviously aren't interested in fixing this, unfortunately.
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Same problem here.
After the "update" my Droid RAZR Maxx HD won't download pictures in a text when on Wifi.
Will download when over cellular.
This is a pretty serious bug if you ask me!!!