**Copied and pasted the below message from Samsung Galaxy SIII, but inserted my phone. The feedback received helped those with the problem on that site. I need to do the same on my phone but need more specific directions.
I have a Motorola Razr HD and I keep getting a pop up that says "Something went wrong" in the title then reads, "Please wait a moment and try again. If the problem persists, try logging in." If I click on the Retry on the pop up it says logging in. Please wait then it goes back to the pop up. The only way to get rid of the pop up is to swipe the "back" selection at the bottom of my phone. How can I get rid of this? It has doing this for about 3 weeks.
Let's get that device acting right Holly141414! Did anything change on the device since this began such as new apps, settings or updates? Have you tried powering the device completely down?
JonathanK_VZW
VZWSupport
Follow Us on Twitter@VZWSupport
I just started having this same problem today. I already tried turning my phone off/on and after a few mins. it was back.
I was reading on a different phone, it had to do with the cloud.
Me too! Help!!!
This is really strange, but we are anxious to get rid of this message. Does it pop up after any certain functions? While using a certain app? Do you notice a pattern?
TamaraH_VZW
Follow us on Twitter @VZWSupport
No. I thought it was email but its not. It's getting really old though. I am wondering if it's cloud because.if I force stop Cloud it goes away for a couple of hours.
Hewitstat,
Lets stop that pop up! It definitely sounds like it could have to do with the Cloud. To test, please run your phone in Safe Mode http://vz.to/1gnn2rF and see if you still get that error.
SarahO_VZW
Follow us on Twitter @VZWSupport
So far it hasn't popped up. Only problem is that it could take hours for it to pop up again. Meanwhile I can't access certain apps in safe mode.
I tried mine in Safe Mode and the pop up box disappeared for a few hours
but then was back. This has been going on for over a week and it's driving
me nuts!
<< Personal information removed to comply with Verizon Wireless Terms of Service >>
@Dustine_H,
Let's get to the bottom of this! Does the message pop when accessing a certain app? Try removing the sim card for a minute or two. Insert and retest. Keep us posted.
JohnB_VZW
Follow us on Twitter @VZWSupport
Well, it worked for an hour and it has now popped back up 3 times in the
last few mins.
<< Personal information removed to comply with Verizon Wireless Terms of Service >>
Same here!
Dustine_H Thanks for the details. Try and go into settings and then disable the cloud instead of force closing. Then restart the phone and retest.
Sheritah_vzw
Follow us on Twitter
@VZWSupport
You can't disable the cloud. Way to go Verizon wireless. It started popping up like mad and I needed to make a call to the police (non emergency but still) and the pop up kicked me out of dialing. Done dealing with this.
I cannot disable the cloud from settings. The only option is to remove
accounts.
Thanks
>>Personal information removed to comply with the Verizon Wireless Terms of Service<<
Edited by: Verizon Moderator
This is happening to me too! Only does it when I am logged onto to Wifi.
We're here for you, lttltrac. Please provide a bit more insight into your specific difficulty. What model phone do you have? Does the error pop up when you're accessing the Verizon Cloud application or does it pop up randomly?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport
I'm having the same problem for the past week and it drives me NUTS! I can't associate the error to any specific app. I have Samsung Galaxy S4 ... ANY HELP?!
tmrMAA I want to see this fixed for you! Can you please describe everything that pops up with the error? Did anything new update on your phone, before this started happening?
I have no clue what triggered the message to pop up. But the message just keep popping up and it says " Something went wrong" in the title then reads, "Please wait a moment and try again. If the problem persists, try logging in." . The only way that I can get rid of temporarily is to press the back button. I can't think of any new updates on my phone but many apps are getting updated without me keeping track of them.
It pops up randomly and quite frequently. I have the droid RAZR and again this only happens when I am logged into WiFi. No specific app or function triggers it. It just happens whenever.
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