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Stopped Charging
BaldEagle1211
Newbie

My Xoom has stopped charging.  I have tried resetting it and I even bought a dock.  I have tried multiple outlets.  Nothing is working.  Pretty soon it will be a brick.  Anyone have any ideas?

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Re: Stopped Charging
jasnmar
Specialist
Are you sure it has stopped charging? I really don't mean to be rude, but depending on what you are used to you can be fooled. Have you tried charging it with it powered off? Does the white light come on with it powered off?The light isn't meant to come on when the device is powered on.
Another dumb question, I know, but you are charging with the power cord, and not a USB cable right?
When you say reset, how have you reset it?
Jason
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Re: Stopped Charging
BaldEagle1211
Newbie

I understand the need to review the basics, but hopefully I have them covered.  I left it on the dock overnight and it did not charge.  I have had it for about a week and seen it charge before, so I know this is not normal behavior. I am using the power cord, not the USB, the white light does not come on, and when I check the status, it reads "Not Charging."

 

Also, when I say I reset it, first I did the power button/volume up button reset and then went in to the settings menu and performed the complete reset which wiped my data.

 

At this point, I am believing it must be a hardware issue, but if anyone can think of something I have not tried, please feel free to offer ideas.

 

Thanks,

Scott

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Re: Stopped Charging
jasnmar
Specialist

When it was on the dock was it powered on (screen off, but power on) or powered off.

 

The white light only comes on when the device is completely powered off (this is contrary to the documentation from what I udnerstand).

 

Other things to check is to try a different outlet and to try charging without the dock. Try plugging the charger in with the tablet on and the screen on, see if the indicator changes at all. Try plugging the charger in with the tablet off. See if the white light comes on.

 

jason

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Re: Stopped Charging
BaldEagle1211
Newbie

Thanks, Jason.  I figured it out.  It was a bad power cable.

 

Scott

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