Text/Voice From ATT Being Missed
AllenWrench
Enthusiast - Level 1

I intermittently am not getting  text messages sent from AT&T devices.  It's not consistently a problem and is intermittent.

 

  Sometimes the phone rings, sometimes it does not. 

 

Sometimes I get the text message, sometimes it does not.\

 

Phone is a Motorola 5G Ace. 

 

Is this a known problem?  Is there a fix?

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Re: Text/Voice From ATT Being Missed
vzw_customer_support
Customer Service Rep

Thank you for taking the time to reach out to share your situation with AT&T devices. Other than these numbers, is there any other contacts you are having the same issues with? Is the Verizon service pre or post paid.

-Deb

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Re: Text/Voice From ATT Being Missed
AllenWrench
Enthusiast - Level 1

I have Verizon unlimited.

 

When texts get missed, they are always from AT&T numbers.

 

Verizon service levels have been steadily declining.   Voice quality is getting worse.  I  have terrible coverage near my home.  This was supposed to get fixed and never did.  Calls routinely get dropped.

 

At this point, I'm inclined to go back to AT&T because they have financials incentives or buy through one of your remarketers.  If I am going to have lousy service, why pay a premium for it?

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Re: Text/Voice From ATT Being Missed
vzw_customer_support
Customer Service Rep

That is indeed a strange occurrence that this always seems to be from AT&T numbers, AllenWrench. It's also concerning to hear that you've been having trouble with voice calls and coverage near your home. I know how much I rely on my phone to work while I am at home. The last thing we would want to see is for you to leave us for another provider. Please be on the lookout for a private message from us so we can address your service concerns, as we would need account access for some tool, and so we can help earn your continued business.

-Joseph

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