Texts not coming through
Tomcatdl126
Newbie

Hello. I just switched over from Sprint and my Droid Turbo 2 isn't receiving texts from anyone but my other Verizon phone. Shouldn't the porting process have resolved this? How do I fix it? Please help!

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Re: Texts not coming through
sprmankalel
Champion - Level 3

Is the Verizon phone making and receiving calls? Did you get the Welcome text message sating you can now make and receive call on America's most reliable network?

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Re: Texts not coming through
Ann154
Community Leader
Community Leader

Was the Sprint phone turned off and the SIM card removed?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Texts not coming through
vzw_customer_support
Customer Service Rep

Welcome to Verizon Tomcatdl126. We want to always ensure that you are connected to our network so it's unfortunate that you are having some texting issues. Let’s pick up on where sprmankalel and Ann154 left off. As both asked some great questions and can help us out with the concerns you are having. Is the Verizon phone making and receiving calls? Did you get the Welcome text message sating you can now make and receive call on America's most reliable network? Was the Sprint phone turned off and the SIM card removed? What type of device did you have with Sprint? 


TakendraW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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