To get my "downtime" to start at 10:00pm, I have to set it for 7:00pm. I want it to go off at 8:00am, but it keeps turning off at 6:00am. How do I fix all of this?

[lupus_girl]

To get my "downtime" (priority interruptions only) to start at 10:00pm, I have to set it for 7:00pm. I want it to go off at 8:00am, but it keeps turning off at 6:00am instead. How do I fix this?

[vzw_customer_support]

Lupus_girl,

You came to the right place for help.  What is the make/model of your phone?  Has it work correctly before?

EmmaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[lupus_girl]

It's a Motorola Moto-X second generation.I've only had it a few months, and it seemed to be working fine. I only noticed this issue within the last couple of weeks. Thank you so much for any help or advice you can provide!

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[vzw_customer_support · Accepted solution]

Lupus_gil,

We understand how important it is to make sure phones work as they should.  Have you attempted to put your phone in safe mode http://vz.to/1HdCyHa?  Give that a try and keep us posted.

EmmaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!