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Try to back up pictures on verizon cloud but the app gives me error code 1000 please close app and try again...please help I want to set my phone to factory but some of pics didnt save to my sd card
Stevie5504
Newbie
โ€Ž06-12-2014 06:12 PM

I have been trying to back up my pictures on Verizon Cloud app but everytime I try to log in I get "error code 10000, close app and try again...I have been avoiding the new update because of all the problems I keep hearing and my phone is already freaking out...

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vzw_customer_support
Customer Service Rep
โ€Ž06-14-2014 06:37 PM

I appreciate you taking the time to reach out, Stevie5504. Do you show the pictures as being backed up? I would suggest resetting the app by heading into Settings > Apps > Manage Apps > ALL > Verizon Cloud > Clear Cache and Data.

YosefT_VZW
Follow us on Twitter @VZWSupport

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vzw_customer_support
Customer Service Rep
โ€Ž06-14-2014 06:37 PM

I appreciate you taking the time to reach out, Stevie5504. Do you show the pictures as being backed up? I would suggest resetting the app by heading into Settings > Apps > Manage Apps > ALL > Verizon Cloud > Clear Cache and Data.

YosefT_VZW
Follow us on Twitter @VZWSupport

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