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USB connection
traveler218
Newbie

Has anyone had a problem with connecting the Xoom to a PC via the USB port? My Windows 7 machine does not recognize the device. It does not even attempt to install a driver. It acts like the port is dead.

 

 

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Re: USB connection
AntonioC_VZW
Verizon Employee

 


traveler218 wrote:

So on Windows 7 how do i access the device? I'm afraid I have never heard of the MTP format.


Please refer to the step by step instructions provided in the link below:

 

http://bit.ly/gK18Ui

 

 

View solution in original post

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Re: USB connection
jasnmar
Specialist
Have you downloaded the drivers from motorola yet?

If not go to http://www.motorola.com/Support/US-EN/Support-Homepage/Software_and_Drivers/USB-and-PC-Charging-Driv... and click the link that says Download Motorola 4.9.0 Driver with MotoHelper*. Install the drivers, reboot and try connecting again.

Jason
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Re: USB connection
traveler218
Newbie
No, I had not. I just did though and installed it but it doesn't seem to have helped.
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Re: USB connection
traveler218
Newbie
I'd tried plugging the Zoom into my wife's windows XP machine and it works fine, so I know it's not the XOOM. Problem is my wife works from home and is on her computer most of the time. Besides, her machine does not have the files on it that I want to copy. I would also like to backup the device on my computer. Any ideas why it won't work with windows 7?

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Re: USB connection
Not applicable
Maybe you could try connecting to someone else's computer who is running Windows 7 to see if that's the problem or if it has something to do with your security or some setting, etc.
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Re: USB connection
jasnmar
Specialist
That's surprising. Most of the people I've heard from have had problems with XP, but win 7 has worked fine.

I had a lot of trouble getting things set up for my Droid 2 on win 7, but once things got setup I've not had a problem with the xoom.

The best advice I can give is tomake sure your xoom is unplugged, uninstall the drivers, reboot, install the drivers, reboot and then try connecting.

If you don't need to move very much you can try dropbox, rather than connecting directly, or something like Bluetooth file transfer.

Jason
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Re: USB connection
kazetsukai
Enthusiast

The Xoom does not mount like a normal flash drive/partition, instead it utilizes MTP to do file transfers. On Linux, I had to install the mtp-tools package to get around this. While command line, (example: mtp-sendfile) they're my style and work well.

 

MTP grants the Xoom potential encryption and DRM features (as well as not tying up the internal memory to the host computer) at the expense of a good out-of-box storage solution. I don't think it was a very smart move, but that's just me. I'd rather reformat the device to use all 32GB once the SD card slot begins working.

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Re: USB connection
traveler218
Newbie

So on Windows 7 how do i access the device? I'm afraid I have never heard of the MTP format.

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Re: USB connection
kazetsukai
Enthusiast

MTP is not a format, it is a protocol, a language for devices to talk to eachother. See http://en.wikipedia.org/wiki/Media_Transfer_Protocol for information on MTP.

 

Here's a common question to most MTP troubles: Are you connecting the Xoom via a USB hub, or directly to the computer?

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Re: USB connection
traveler218
Newbie
I have tried both, neather one worked. Also, as I said before I connected to a windows XP machine and it worked fine.
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