Unfortunately, contacts have stopped.

[georgeT]

HI

I started getting this a few days ago.  I have rebooted multiple times but the problem has not been resolved.

Please advise on how to fix this.

thanks in advance

[vzw_customer_support]

georgeT lets get your contacts fixed and the device running smooth! Fill us in on the details and we'll get right to work! When are you receiving this error message? Does it happen all the time or intermittently? What server are you using to backup your contacts i.e. Backup Assistant, Verizon Cloud, or Google?

AshleyS_VZW
Follow us on Twitter @VZWSupport

[georgeT]

Thank you for the help.

It happens all the time when I press the "people" app.

I am using Verizon Cloud.

thank you again

[SoccerRef12]

Have you tried clearing the contacts cache? Settings/Apps/Contacts then select Clear cache.

[B33]

This is what I would suggest as well)  and it may be a good idea Run a Factory Reset.. after running the system cache clear.. this will clear any clouded file that might be running into issue with phone and the recent update..

[georgeT]

The cache was empty.

I did the factory reset and the contacts worked for 1 day.  I am now back to the same message:  Unfortunately, Contacts has stopped.  '

And the cache is empty again.

Anything else I can try?  Preferably where I won't have to spend hours getting my phone back.

thanks in advance

[vzw_customer_support]

Thank you! I appreciate you taking the time to follow up. I'm sorry to hear that the suggestions did not work for you. Could you please place the device in Safe Mode and test to see if the issue persist? http://vz.to/1jWQTKz

YosefT_VZW
Follow us on Twitter @VZWSupport