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Update droid turbo
slh2040
Newbie
โ€Ž03-04-2016 02:07 PM

My phone tells me Install Deferred when I'm checking to see if my phone needs an update. Latest update was Oct 10, 2015. The last update was interrupted and I wonder if that is the issue. If it is, how do I get the latest update?

thanks a bunch!

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Ann154
Community Leader
Community Leader
โ€Ž03-04-2016 03:10 PM

Do you have the DROID Turbo 2 or the original Droid Turbo?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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slh2040
Newbie
In response to Ann154
โ€Ž03-04-2016 03:14 PM

Original

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Ann154
Community Leader
Community Leader
In response to slh2040
โ€Ž03-04-2016 03:19 PM

The 10/07/2015 update is the latest version of the OS. http://www.verizonwireless.com/support/droid-turbo-update/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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slh2040
Newbie
In response to Ann154
โ€Ž03-04-2016 03:22 PM

Even though it says SYSTEM UPDATE AVAILABLE?

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Ann154
Community Leader
Community Leader
In response to slh2040
โ€Ž03-04-2016 03:32 PM

Apparently.

If you had the Droid Turbo 2, then I would have said there was an update.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep
โ€Ž03-06-2016 02:16 PM

slh2040,


We want you to have the most recent software that's available for your Turbo. Can you tell us the version that's currently installed in your phone http://vz.to/1lDkRs4 ? Also, please share what happens when the update is interrupted. Any error messages?


ShawnteJ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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slh2040
Newbie
In response to vzw_customer_support
โ€Ž03-06-2016 02:20 PM

5.1 is what I'm running

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vzw_customer_support
Customer Service Rep
In response to slh2040
โ€Ž03-08-2016 02:33 PM

We want your device to work flawlessly. What happens when you try to update the software? Do you receive any errors?
RobertH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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slh2040
Newbie
In response to vzw_customer_support
โ€Ž03-08-2016 03:05 PM

It just says that my phone is up to date. But I have that message I posted in my original comment

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vzw_customer_support
Customer Service Rep
In response to slh2040
โ€Ž03-10-2016 03:14 PM

I will get to the bottom of this slh2040. Is the device currently active? Also are you connected to WiFi? Have you installed any apps s recently?
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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