Just updated to KitKat. Now my phone won't connect to my home Wifi. Even after reentering the password, or making it forget the network and re adding it. It shows it, shows it as a saved network, but won't connect. How do I fix this?
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Turn off your BlueTooth, it will allow you to use wifi. Not a good fix but something seems to be conflicting between the two
My connects to wifi post update but even worse so, the mobile network drops continually and is not available more than it is available. Another fail by Verizon
You are not alone. I turned off my 4G connectivity and was able to force a connection to my WiFi at home. This needs to be corrected ASAP.
RAZR Maxx HD after update Wifi is horrible. It is down more often than up. In fact have to shut it off to receive email, mms, etc. Please provide a fix.
I'm replying to this post only to iterate to the powers-that-be that there is an issue. I also am experiencing interrupted wif after upgrading to KitKat (5/15/2014) I have performed a full factory reset of my phone (Droid Razr Maxx HD) on 5/16/14 and did not restore any apps I only allowed for the factory defaults and my contacts to load to rule out a 3rd party app as the cause. only after a reboot will I gain wifi connection then after a period of time (I believe a period of inactivity) the wifi will turn off then will not reconnect (even after turning on/off the wifi and hitting connect) if I do another reboot I'll regain my wifi.
I got the KitKat update today, and my WiFi is hosed too. I did a support chat and the suggestion was to power cycle (I had already done twice), reset my router and then factory reset the phone. I did try resetting the router (didn't make since, but that's a heck of a lot easier than resetting the phone) but no go. Like Thaedion reported, after I power cycle, I'll be connected but after a while, it disconnects. And before that, even when it shows connected, anything requiring internet fails. My router doesn't even show up unless I go to Manage Accounts, and then it says out of range. I'm in the same room as the router! And nothing in my setup at home has changed. Just the KitKat update.... this is NOT acceptable Verizon! How does something like this get past testing?
I have done the same thing to my phone also. Did the factory reset...nothing. It has been almost a month. I'm asking for a credit on my bill since my Bluetooth & WiFi are out of commission. Motorola & Verizon better get this fixed sooner than later. My patience is waning.
I am having the exact same issue with my maxx hd- suddenly cannot connect to wifi or Bluetooth. This is my work phone. Not being able to talk on my car phone is NOT OK. Not being able to use wifi to save data and battery is NOT OK. I spent way too much on this phone BC of the long battery promise ( which was NEVER anywhere close to 48 hrs even before I was running apps) and now it won't even hold a charge for ONE day. This is clearly not a hardware issue. VZW says to do a hard reset. NO! I had to PAY MONEY to get my hosted exchange account set up on this phone. I should not have to pay to repeat that process because of a glitchy update!!!!!!! FIX THE BUG!! DO YOU SEE HOW MANY PEOPLE HAVE THE EXACT SAME COMPLAINT!? What a joke
Mine will connect upon a power cycle, but won't stay connected and won't reconnected to my home wifi. update pushed yesterday and doesn't work now. I have the razr maxx hd. interesting others are having the same issue. hope they fix this soon.
Turn off your BlueTooth, it will allow you to use wifi. Not a good fix but something seems to be conflicting between the two
Same problem here. Is it possible to revert to the old version?
tptshoe wrote:
Same problems here. Is it possible to revert to the old version?
Nope.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
tptshoe,
I'm sorry to hear about the problems experienced since the most recent update. Certainly, they are developed to enhance your phone's functions. The software updates are required by the manufacturer and unfortunately, it can't be reverted. I apologize.
AdaS_VZW
Follow us on Twitter at @VZWSupport
Verizon
I appreciate the answer that the update cannot be reverted. However, the update didn't necessarily enhance the phone's functions. To not be able to use Bluetooth because you are using Wifi (or vice versa) is not an enhancement. I sincerely hope that the the fix is on it's way soon.
Wow, I'm glad I can still use wifi and Bluetooth together... that would really suck. My only issue with bluetooth and the 4.4.2 update was having to manually re-pair. my wifi connection was much improved, and I get 150Mbps connection to the router instead of 65Mbps max on 4.1.2.
I wonder if this is certain bluetooth or wifi devices that this comes up with. I'm using LG Tone LBS-730 for bluetooth, and a Linksys 802.11ac EA6500 at home, but several public wifi access points as well, and stream radio using Google Play Music, Pandora, and MXPlayer for local mp3 and also AAC+ network streams while using wifi.
Or are there different hardware or system versions that produce different results? I have previously had horrible camera issues with a previous Droid Razr Maxx HD, and a friend had the same issues, but I replaced it with another, and I've NEVER had the camera issues, and I have a different system version. Unsure if that is why. Just trying to throw things out there and hypothesize, since Verizon retards on here are worthless, typing from scripts and have no real knowledge. I don't know.
DROID RAZR MAXX HD
System version 183.46.10.XT926.Verizon.en.US
Baseband version VANQUISH_BP_100731.020.64.21P
Kernel version 3.4.42-g4ee8163Build number KDA20.62-10.1
Build date Fri May 2 02:41:20 PDT 2014
Since Verizon support people on here are worthless, here is something I found that has to do with this problem, directly from Motorola:
Cannot connect to Wi-Fi or Wi-Fi connection is dropped when I use BlueTooth Low Energy (BLE) devices
Applies to RAZR M, RAZR HD, and RAZR MAXX HD on Kit Kat with the following system versions:
Connections between your phone and Bluetooth Low Energy devices such as FitBit or Beets HRM may disrupt Wi-Fi communications.
That's still a bit of a cop-out, isn't it? I mean, I was using this Bluetooth device before the update and there was no conflict with my WiFi.
That worked! Thanks for the tip! Like you said, not a good fix, but a fix at least until Verizon gets this sorted out.
Thanks for the tip about turning off Bluetooth as a work around. Not optimal but it works. Wish I knew this before I factory reset my device ๐
So my temporary work-around is to set up a smartaction to turn off bluetooth when I'm at home. This works fine, except it means I can't use bluetooth at home, which I actually have a need to do. So it's temporary.
ATTN: Verizon, please get a fix for this out ASAP or permit us to "downgrade" to the previous, working, version of the os!!
Same issue here.. You are not alone.. Feeling a bit in the stone age.. Phone without WiFi
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