Verizon Smart Family Not Stopping

BennettK
Newbie

The restrictions on my son's phone won't turn off now. They are on all the time even when a turn them off.  Even when we uninstalled and reinstalled the app and restarted his phone still nothing worked.

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2 Replies
Jacob25
Newbie

This issue might be related to the settings not properly syncing or a software glitch. Have you tried performing a factory reset on the phone?

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vzw_customer_support
Customer Service Rep

Hello, BennettK, I'm sorry to hear you're running into an issue with the Smart Family app. What restrictions are you running into an issue with? Are you looking to change restrictions on your son's phone or are you looking to remove him from Smart Family altogether?

-Lauren

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