Visual Voice Mail Problem

[JRbytheC]

I am receiving Hangouts texts saying "Visual Voice Mail activity received.  Please select the VisualVM icon to reinstall.  Free Message from Verizon Wireless."

I already have Version 2.0 Visual Voicemail.  I don't know how many of my voicemails I'm actually getting, or whether there's a problem.   What do you advise?

[B33]

Try running a power cycle power+ lower volume > Hold for 25 sec. then release see if that clears the issue if not try running a System Cache Partition clear.. As the app that is causing the issue might quite throwing out the request once you've done this clear..

[JRbytheC]

Exactly how do I do that on my Droid?

[B33 · Accepted solution]

Here are the Instructions for the Power Cycle:  And for the System cache Partition

https://motorola-global-portal.custhelp.com/app/utils/prod_guided_assistant/g_id/2498/p/30,6720,8112...

https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/93162/p/30,6720,8417/action/auth

[vzw_customer_support]

@JRbytheC,

I definitely don't want you missing any important voice mail messages! Let's get to the bottom of this and get your visual voice mail working right!

B33 provide some very good troubleshooting steps. Did you already try the soft reset and clearing the cache as B33 suggested?

You can also try removing the SIM card for a few minutes, insert and retest. Keep me posted if the issue persist so we can further troubleshoot.

JohnB_VZW

Follow us on Twitter @VZWSupport

[fogiedad]

I have the same issue but unfortunately did not check here first.  I ended up disabling the visual voicemail app, thinking it might allow me to reinstall.  So now it has disappeared and it does not appear in the PlayStore.  How do I get it back?

Thanks.

[Ann154]

fogiedad wrote:

I have the same issue but unfortunately did not check here first.  I ended up disabling the visual voicemail app, thinking it might allow me to reinstall.  So now it has disappeared and it does not appear in the PlayStore.  How do I get it back?

Thanks.

If it is disabled, go to settings > applications > all tab > scroll down to the Voicemail app. Select it and touch the enable button.

[fogiedad]

Thanks Ann154! That did it.

[Ann154]

fogiedad wrote:

Thanks Ann154! That did it.

Glad it worked.